Solutions Engineer

Front • San Francisco, CA

5d • Hybrid

About The Position

Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.
The Solutions Engineer partners closely with Account Executives during the pre-sales phase, acting as the primary technical contact for our most significant and strategic prospects. This role involves collaborating cross-functionally with various internal stakeholders. Daily tasks may include strategizing with Account Executives on product demos, presenting ROI analyses to C-level executives, managing pilot projects, working with product teams to influence new feature development, and leading webinars for virtual audiences. The Solutions Engineer is essential in bridging technical expertise with client needs to drive successful outcomes.
Customers are unpredictable by nature, therefore, a successful candidate needs to be able to thrive in an environment that’s more dynamic than most. If you’re excited by the idea of helping customers maximize and realize value, this might be the role for you!

Requirements

• 4-7 years of solutions engineering or architecture, preferably at a SaaS company with complex workflow automation products or customer support platforms.
• Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity.
• Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences.
• Strong understanding of software design principles.

Responsibilities

• Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals.
• Work with customers to understand and validate technical requirements.
• Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs.
• Act as the technical project manager for pilot projects, ensuring they meet client expectations.
• Collaborate with product teams to influence the development of new features based on customer feedback.
• Pitch and implement AI-powered customer service solutions, leading hands-on proofs of concept (POCs) that validate value, performance, and real-world impact for prospective customers.
• Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed