Solutions Engineer

CyberMaxx • Linthicum Heights, MD

2d

About The Position

The Solutions Engineer is a senior technical role responsible for enabling consistent, high-quality service delivery across the organization. The role focuses on solving complex, cross-functional technical problems, ensuring customers receive full value from contracted services, and supporting internal teams through advanced technical enablement. Solutions Engineers operate across Customer Success, SOC, Operations Engineering, Product, Sales, and other internal teams, serving as a centralized escalation and execution function for work that does not clearly belong to a single team.

Requirements

• Strong technical background in security platforms, logging, networking, or MDR-related technologies
• Strong networking background with understanding of common protocols, firewalls, routing, and log transport methods
• Experience working within Linux environments and comfort with Linux command line.
• Ability to solve ambiguous, cross-functional technical problems
• Strong documentation and communication skills
• Ability to translate technical detail into actionable outcomes

Nice To Haves

• Scripting or automation experience is a plus

Responsibilities

• Own and execute work submitted through the Solutions Request Queue for any internal team
• Serve as a technical escalation point for complex, non-standard, or cross-platform requests
• Enable internal teams and customers by translating platform capabilities into usable, supportable solutions
• Validate service alignment with contracted offerings and identify gaps or misconfigurations
• Provide clear technical recommendations that improve service quality and consistency
• Support company initiatives requiring advanced technical coordination and execution
• Document solutions, patterns, and best practices to improve scalability and repeatability
• Identify systemic issues and contribute to continuous improvement of processes and tooling

Benefits

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed