Senior Solutions Engineer

Global Relay • New York, NY

9h • Onsite

About The Position

The Solutions Engineer drives the technical aspects of the sales execution for our customers, and provides technical pre-sales, sales execution and post-sales support. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Requirements

• Undergraduate degree
• 5+ years of experience in sales/solutions engineering, ideally in a SaaS environment
• Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
• Outstanding communication and organizational skills, with strong attention to detail.

Nice To Haves

• Experience in financial or regulatory technology is preferred but not required
• Experience using SalesForce or other CRM system is highly desirable.

Responsibilities

• Participates in discovery sessions with customers and prospects to understand their technical and business needs.
• Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the client’s challenges and how our solutions map to them
• Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity
• Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
• Support the building and maintaining demo environments
• Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
• Answering technical questions related to the software and how it fits into the prospect’s existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
• Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Work closely with Product Managers, representing the wider SE team to understand current offerings and roadmap, providing feedback and insights to inform product development
• Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment
• Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.

Benefits

• comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance
• annual allotted vacation days, which increase based on tenure
• paid sick days
• maternity/parental leave enhanced program
• commuter benefits
• corporate bonuses
• 401(k)-retirement plan with company contribution matching
• subsidized meal program, courtesy of our in-house culinary team!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree