Solutions Engineer - Agents & Automation

SHI International Corp. • US - TX - Home Office, TX

2d • $150,000 - $200,000

About The Position

The Solutions Engineer – Agents & Automation builds and delivers enterprise agent solutions using Microsoft Copilot Studio, Microsoft Foundry, and Microsoft 365 Copilot Agent Builder. The role also supports agent governance and lifecycle management through Agent 365. It is a hands-on position focused on implementing declarative and prompt-based agents, custom-engine agents, and enterprise integrations while helping customers establish governed, scalable environments for agent development and lifecycle management.

The engineer translates business requirements and designs into production-ready workflows, automations, integrations, and extensibility patterns across Microsoft agent platforms, Azure AI Services, and Power Platform. The role helps customers establish agent governance, security, compliance, evaluation, monitoring, and responsible AI practices, and supports Agent 365 onboarding. It also develops reusable architectures and implementation assets, supports adoption of emerging Microsoft agent capabilities, and contributes to the evolution of SHI’s Microsoft Services practice. The position requires customer and stakeholder collaboration, technical advising, communication, and travel to SHI, partner, and customer events.

Requirements

• Bachelor’s degree in a technical, business, or related field, or equivalent experience.
• Four or more years of experience delivering solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including hands-on AI or agent-based solutions.
• Practical experience developing production agents in Microsoft Copilot Studio and Microsoft Foundry, including first-party agent capabilities and custom-engine agents.
• Experience designing or implementing declarative and embedded agent experiences across Microsoft 365 Copilot, Copilot Studio, and Power Platform, including Power Apps, Power Automate, Power Fx, and configuration-based development such as YAML.
• Strong understanding of agent architecture, governance, security, and lifecycle management, including identity, compliance, monitoring, and operational controls across relevant Microsoft admin and control planes.
• Proven ability to act as a technical advisor and subject matter expert, guiding solution design and implementation decisions across project teams.
• Working knowledge of applied AI concepts, including prompt design, evaluation, monitoring, and responsible AI practices.
• Familiarity with design-led or human-centered approaches to technical solution design and workflow modeling.
• Strong problem-solving and analytical skills, including the ability to translate business needs into scalable technical solutions.
• Excellent communication skills and the ability to explain technical concepts to technical and non-technical audiences.
• Ability to travel to SHI, partner, and customer events.
• Ability to work independently and collaborate effectively with sales, delivery, engineering, and leadership stakeholders.
• Commitment to continuous learning and upskilling across Microsoft 365 Copilot, Microsoft Foundry, Agent 365, Copilot Studio, GitHub Copilot, AI workloads, governance, and change and adoption practices.
• Strong ethical standards and disciplined adherence to data privacy, governance, compliance, and security policies.

Nice To Haves

• Relevant certifications may include Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900), Power Platform Solutions Architect (PL-600), Microsoft Agentic AI Business Solutions Architect (AB-100), or Microsoft Azure AI Engineer Associate (AI-103); equivalent experience may be considered.
• Familiarity with the Microsoft IQ stack, including Work IQ, Foundry IQ, and Fabric IQ.
• Familiarity with Microsoft Agent Framework.
• Experience using Power Platform Pipelines, Azure DevOps, and GitHub Actions.

Responsibilities

• Serve as a technical subject matter expert for workforce agent development across Copilot Studio and Microsoft Foundry, including first-party, declarative, and custom-engine agents.
• Build and deploy custom-engine agents in Microsoft Foundry, including model selection, orchestration, grounding, evaluation, tool and function integration, and connectivity with Copilot Studio and enterprise systems.
• Guide customers through hands-on agent delivery, custom DLP policies, environment and AI readiness assessments, use-case identification, and governance of enterprise agent platforms.
• Lead agent governance implementation, including environment readiness and strategy, zoned governance, prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services.
• Design and implement security and compliance controls for Agent 365 onboarding using Microsoft Purview, Microsoft Defender, and Microsoft Entra Agent ID.
• Establish enterprise agent governance across development, test, and production environments, including managed environments, ALM and pipelines, connector governance, solution packaging, auditing, and lifecycle management.
• Own end-to-end agent solution implementation by translating business requirements into workflows, automations, integrations, and extensibility patterns across Copilot Studio, Microsoft Foundry, Azure AI Services, and Power Platform.
• Implement Power Platform governance and ALM capabilities, including managed environments, environment groups, DLP policies, pipeline configuration, approval workflows, Copilot Studio Kit setup, and administrator enablement.
• Define fit-for-purpose agent architectures aligned to customer requirements, platform capabilities, custom agent logic, integrations, orchestration, and automation workflows.
• Implement secure and governed agent environments covering identity, data access, compliance, monitoring, and lifecycle management.
• Advise teams on agent design, governance, evaluation, observability, audit readiness, analytics, feedback loops, and operational best practices.
• Develop and maintain reusable technical assets such as reference architectures, design patterns, solution templates, and implementation guides.
• Help customers evaluate and adopt emerging Microsoft Frontier agent capabilities, prebuilt Microsoft agents, Microsoft Foundry features, Copilot Studio capabilities, and Agent 365 services.
• Apply FinOps practices to agents and AI workloads, including Copilot Credit planning, cost-benefit analysis, usage forecasting, model selection, consumption monitoring, and cost optimization.
• Use Visual Studio Code, GitHub Copilot, and other coding assistants to build, extend, and troubleshoot solutions for Copilot Studio, Microsoft Foundry-hosted agents, and the Agent 365 SDK.
• Use familiarity with agent development frameworks such as Microsoft Agent Framework to support extensible, code-first development patterns.
• Evaluate agents in Microsoft Foundry and Copilot Studio by testing responses, validating grounding quality, measuring effectiveness, and using results to improve behavior, reliability, and user experience.
• Design agent grounding and retrieval architectures using enterprise data sources, connectors, knowledge sources, Azure AI Search, Microsoft Graph, MCP Servers, Dataverse, and secure data access patterns.
• Implement responsible AI and safety controls, including safety testing, evaluation criteria, risk review, content moderation considerations, human oversight, and continuous improvement.
• Explain complex Microsoft AI, Copilot, agent, governance, and automation concepts to technical and non-technical audiences; deliver presentations, workshops, and technical discussions.
• Coordinate workstreams, manage decisions and action items, identify delivery risks, document solutions, build stakeholder relationships, and drive measurable outcomes.
• Travel to SHI, partner, and customer events, and collaborate with sales, delivery, engineering, and leadership stakeholders.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Continuous professional growth and leadership opportunities
• Health, wellness, and financial benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level