Solutions Engineer (NYC)

Motif • New York, NY

11d • Onsite

About The Position

Motif is the first agent-native platform for building design. We're looking for a highly technical, customer-facing Solutions Engineer to drive the initial implementation of Motif's Design product; getting in the room with customers and delivering a solution that works. You have an architecture practice background and are customer-obsessed; you want to see your work land directly with customers and watch it change how they design. This is not a remote role and will require your daily onsite presence.

Requirements

• 5+ years of relevant experience, with real time in an architecture practice.
• Computational design chops - Grasshopper, Python, Rhino - on actual professional projects, not side experiments.
• Prior experience in a technical, customer-facing role and owning outcomes. Shipping the technology isn't the finish line for you - adoption is.
• Consultative communication style - you listen and guide customers, you don't just present at them.
• You genuinely love technology; you use AI tools constantly and have actually built AI agents yourself - not just read about it.

Nice To Haves

• BIM and Revit experience, and general hands-on experience with Design Technology related software within the AEC Industry.
• A track record of moving adoption metrics like daily active usage — not just shipping the product and walking away.

Responsibilities

• Drive the initial implementation of Motif's Design product with customers - from pilot to full adoption.
• Provide technical validation, product demos, custom architecture design, proof-of-concept design, deployment integration, conduct training.
• Create technical solutions to bridge Motif's technology and how customers actually design, day to day - find the best way to make it click.
• Obsess over real outcomes: daily active usage climbing and customers raving about us.
• Help build onboarding materials, training content, provide feedback and input to Product Management - whatever it takes to get customers ramped and increase adoption.
• Partner with Motif's Sales, Customer Success, Forward Deployed Engineers to make adoption smooth and successful.
• Not a work-from-home job - you'll be onsite at customer locations across NYC and beyond, as often as customers need you there.
• Lots of face time with customers - expect to travel a lot.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed