Solutions Engineer (Technical Delivery & Support)

Humata Health, Inc • Winter Park, FL

17h • Remote

About The Position

Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join our Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams. You will own and manage critical technical integrations and systems, ensuring seamless delivery and ongoing support.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field.
• 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment.
• Deep expertise with EDI X12 standards, specifically 278R transactions and 275 Attachments.
• Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows).
• Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms).
• Expert with REST API protocols, including authentication methods, API schema validation, rate limiting, pagination, and error handling best practices.
• Strong familiarity with healthcare IT systems: EMRs like Epic, Cerner, Athenahealth; Revenue cycle systems, prior authorization systems.
• Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols.
• Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump).
• Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks.
• Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector).
• Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations.
• Ability to mentor junior technical implementation specialists.

Nice To Haves

• Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka).
• Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting.
• Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates.
• Willingness to travel to customer sites as required (up to 25%).

Responsibilities

• Lead end-to-end design and deployment of integrations involving: 278R EDI transactions, 275 EDI document management workflows, RESTful APIs, and File-based integrations.
• Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms.
• Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning.
• Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad.
• Build SQL scripts for data migration pre-validation and post-migration audits, live data integrity checks, and root cause analysis.
• Use packet tracing and VPN diagnostic tools to debug connectivity issues.
• Develop automated test scripts for integration validation.
• Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios.
• Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations.
• Document VPN configurations, encryption protocols, and authentication flows.
• Define error handling frameworks across integrations, standardizing error response formats and retry logic.
• Serve as the technical SME for customer IT teams, providing guidance on EMR system connectivity, data normalization, and PHI/PII encryption standards.
• Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities.
• Collaborate with engineering teams to design reusable integration frameworks and middleware components.

Benefits

• Competitive base compensation
• Equity through our Employee Stock Option Plan
• Bonus-eligible roles
• Full benefits package
• Unlimited PTO
• 401k program with employer match
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior