Solutions Engineer, SMB

T-Mobile USA • Fort Washington, PA

2d • Hybrid

About The Position

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth. This position is supporting the Philadelphia, PA and Baltimore, MD market. The selected candidate must reside in either the greater Philadelphia metropolitan area or Baltimore, MD metropolitan area or within a reasonable commuting distance. The role is generally expected to participate in in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations. These in-person collaboration days are intended for activities such as account planning, deal strategy, technical consultation, team meetings, and sales partnership. The specific schedule and frequency may vary based on business needs. This internal collaboration expectation is separate from customer-facing responsibilities. The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed. The assigned territory includes the Philadelphia and Baltimore markets in PA and MD. Periodic travel throughout the assigned territory is required to support sales opportunities, customer engagements, and business needs. This position has a corporate office in Fort Washington, PA or a satellite office in Beltsville, MD.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Previous B2B direct sales experience (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)
• Experience supporting Small Medium Business Accounts (Preferred)

Responsibilities

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level