Solutions Engineer (Product Expert), Housing
Transparent Search Group•New York, NY
•Hybrid
About The Position
EliseAI is hiring a Solutions Engineer (3-7 years) to be the go-to technical expert for its housing product verticals after implementation. You will bridge customers, CSMs and engineering, own deep product knowledge, and be pulled in whenever a customer needs real technical firepower.
Requirements
- 3-7 years as a Solutions Engineer or similar post-sales technical role at a SaaS company
- Strong post-sales experience (purely pre-sales profiles are not a fit)
- A technical background (CS, engineering or equivalent) and comfort at the data and API layer
- Customer-facing communication of complex technical concepts
- CRM tools (e.g. Salesforce), support ticketing (e.g. Zendesk, Jira), API integrations, SaaS platforms, AI/automation workflows
Nice To Haves
- Startup experience preferred
Responsibilities
- Act as the dedicated technical expert for a housing product vertical (leasing, maintenance or CRM), supporting CSMs and customers.
- Dig into customer data and API integrations to diagnose issues and spot trends.
- Serve as the technical escalation point and work with engineering on code-level fixes.
- Support onboarding and data migration for new platform rollouts, including EliseAI's upcoming Future Platforms product.
- Feed insights back to engineering, product and customer success.
Benefits
- competitive equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
