Solutions Engineer – Physical Security & Network Systems

Support Tech LLC • Lawrenceville, GA

3d • Remote

About The Position

We are seeking a high-caliber, pre-sales focused Senior Solutions Engineer to join our team. In this role, you will partner directly with our Sales and Account Executive teams to own the technical lifecycle of the sale. You will serve as the technical subject matter expert, translating complex client business needs into robust, scalable, and cost-effective physical security and network architecture designs. The ideal candidate brings an extensive background in scoping, designing, and quoting comprehensive CCTV (Live Video/Event-Based Monitoring), Access Control, Wired/Wireless Networks, and low-voltage systems across diverse verticals (e.g., Industrial, Logistics, Multi-Family, Commercial).

Requirements

• Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low-voltage systems (FDAS).
• Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus).
• Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google SketchUp, or similar drafting and visualization applications.
• Proven track record in a Solutions Engineer, Technical Pre-Sales, or Technical Account Management role.
• Experience moving a project from a pre-sales design phase through to technical implementation or project management is highly valued.
• Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets.
• Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non-technical stakeholders and executive buyers.

Nice To Haves

• UBWA certification

Responsibilities

• Partner with Account Executives in a pre-sales role to qualify, manage, and successfully close complex technical sales opportunities.
• Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals.
• Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs.
• Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS).
• Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi-Fi coverage.
• Develop highly accurate Bills of Materials (BOMs), cost-effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals.
• Ensure a seamless transition from "Closed-Won" to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team.
• Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency.
• Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance.

Benefits

• Competitive Base Salary + Uncapped Commission/Bonus Structure
• Performance-Based Incentives
• Continuous Learning & Certification Support
• Clear Leadership Pipeline
• Hands-on Exposure to Next-Gen Tech
• Hybrid / Flexible Work Schedule
• Cross-Functional Collaborative Culture
• Diverse Project Portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed