Solutions Engineer – M365 Copilot Readiness

SHI International Corp.

1d • Hybrid

About The Position

The SHI Services Solutions Engineer for Microsoft 365 Copilot Readiness is a customer-facing technical advisor responsible for helping organizations evaluate whether their Microsoft 365 tenant is ready to deploy Copilot securely, responsibly, and effectively. This role is grounded in hands-on experience administering and deploying Microsoft AI solutions within Microsoft 365 environments. Successful candidates bring several years of experience with tenant configuration, security posture, information architecture, and collaboration workloads. They have developed Copilot expertise by understanding how Copilot relies on Microsoft Graph, permissions, and real-world tenant behavior. The Solutions Engineer leads Copilot readiness assessments, co-facilitates design-led thinking sessions, and presents findings and recommendations to senior IT and business leaders. Rather than focusing on agent or automation development, this role emphasizes tenant health, data posture, security, and organizational readiness as the foundation for successful Copilot adoption. This role sits at the intersection of AI innovation, human experience, and responsible enablement, offering the opportunity to shape how organizations build lasting capability with Copilot and workforce agents while contributing to the continued growth of SHI’s Microsoft Services practice.

Requirements

• Several years of hands‑on experience administering Microsoft 365 tenants, including security posture, information architecture, and collaboration workloads
• Practical understanding of how Microsoft 365 Copilot depends on Microsoft Graph, permissions, and real tenant behavior
• Familiarity with tenant‑level risk factors such as oversharing, legacy access, unmanaged data, and fragmented collaboration patterns
• Ability to lead end‑to‑end engagements across discovery, design, technical enablement, adoption, and outcome measurement for Microsoft 365 Copilot and related AI solutions
• Strong judgment in balancing innovation with governance, security, and organizational readiness
• Confidence and professionalism in client‑facing advisory and workshop settings
• Ability to work independently while collaborating effectively with sales, delivery, engineering, and leadership stakeholders
• Intellectual curiosity and adaptability in a rapidly evolving Copilot and AI ecosystem
• Commitment to continuous learning across Microsoft Copilot, AI workloads, and change and adoption best practices
• Strong ethical standards with disciplined adherence to data privacy, governance, compliance, and security policies

Nice To Haves

• Microsoft 365 Copilot and Agent Administration Fundamentals (AB‑900)
• Microsoft Agentic AI Business Solutions Architect (AB‑100)
• Microsoft Azure AI Engineer Associate (AI‑102)

Responsibilities

• Assessing Microsoft 365 tenants across identity, security, compliance, and data architecture
• Evaluating SharePoint, OneDrive, Teams, Outlook, and related workloads to understand how information is structured, shared, governed, and accessed
• Analyzing collaboration and usage patterns to determine whether Copilot can generate accurate, meaningful, and safe responses
• Assessing Microsoft Graph data exposure and signal quality and its impact on Copilot prompt behavior
• Identifying risks related to oversharing, legacy permissions, unmanaged content, and fragmented information architecture
• Reviewing and validating Entra, Purview, Defender, and related controls to support least‑privilege access, data protection, and compliance alignment
• Delivering clear Copilot readiness assessments with prioritized remediation recommendations
• Leading customer discovery sessions and design‑led thinking workshops focused on Copilot readiness, data exposure risk, and platform maturity
• Facilitating structured discussions with IT, security, compliance, and business stakeholders
• Using visual artifacts and structured discovery techniques to surface assumptions, risks, and readiness gaps
• Guiding customers through tradeoffs between security, data accessibility, and Copilot value
• Establishing a shared understanding of what must be addressed before Copilot deployment

Benefits

• medical
• vision
• dental
• 401K
• flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees