Solutions Engineer, Legal

Rev • Austin, TX

2d • Hybrid

About The Position

There’s never been a more exciting time to be part of Rev.
Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.
Come build what’s next with us 🚀
Solutions Engineer, Legal
How this role will Serve, Own and Grow at Rev:
We’re looking for a curious, adaptable Solutions Engineer, Legal who loves helping customers connect technology to real-world outcomes. In this role, you’ll work closely with law firms, legal operations teams, litigation support professionals, and in-house counsel to implement AI-powered solutions that improve legal workflows.
You’ll play a hybrid role: part pre-sales problem solver, part onboarding expert, part trusted post-sales technical partner.
If you enjoy wearing a few different hats, guiding customers through technical concepts, and helping legal teams modernize how they manage transcripts, case materials, investigations, and documentation, this is your kind of role.

Requirements

• 2–4 years in a technical customer-facing role (Sales Engineering, Implementation, or Customer Success), ideally in SaaS
• Experience working with professional services, legal teams, compliance-heavy industries, or workflow-driven environments is strongly preferred
• Strong communication skills — you can translate technical concepts into simple, human language for attorneys, paralegals, and operations teams
• Familiarity with SaaS, APIs, and AI-driven products
• Comfort with troubleshooting, documentation, and light scripting or data formatting
• Ability to balance multiple projects while staying organized and calm
• A growth mindset — you’re eager to learn legal workflows and continuously improve how customers use the product

Nice To Haves

• Experience in legal tech, transcription, speech, AI-powered platforms, or compliance-focused tools
• Familiarity with legal case lifecycles (from deposition to trial prep)
• Basic knowledge of JSON, API testing tools, or automation workflows
• A passion for making complex things simple for others

Responsibilities

• Partner with Account Executives to uncover customer needs across legal workflows such as litigation support, depositions, investigations, case preparation, and document review, and recommend technical solutions
• Deliver engaging demos that show how our platform supports transcript management, search, collaboration, and AI-powered insights within legal case workflows
• Lead technical onboarding sessions with new customers — from first setup to successful launch — ensuring Rev integrates seamlessly into their existing legal tech stack (e.g., case management systems, document repositories, and internal review processes)
• Ensure successful activation and early value within the first 60 days by guiding customers through tutorials, technical trainings, workflow configuration, and ongoing check-ins — particularly around how legal teams capture, analyze, and collaborate on transcripts and evidence
• Build custom templates and workflows that help customers get more value from their data and streamline legal review and research processes
• Collaborate with Product, Engineering, and Marketing to share feedback from legal users and help shape features that better serve the legal market
• Create and maintain clear documentation, FAQs, and internal playbooks focused on legal use cases and best practices
• Train internal teams (Sales, Support, etc.) on legal-specific workflows, technical features, best practices, and product updates
• Support special projects across departments — from testing new AI features to refining onboarding processes tailored to legal teams
• Be a friendly, reliable go-to partner for both customers and teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed