Solutions Engineer III

Sinch • United States,

1d • $92,000 - $138,000 • Remote

About The Position

We are seeking a Solutions Engineer III who thrives in complex and dynamic environments. This role serves as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities. This candidate will possess strong technical, analytical, and communication skills, and bring strategic and critical thinking to the team. The ideal candidate is a proactive problem-solver who excels in a collaborative setting, can lead projects effectively, and will serve as a trusted advisor to both prospects and internal stakeholders.

Requirements

• 5+ years of related experience in Sales Engineering or Solutions Engineering.
• BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience.
• Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms.
• Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points.
• Proven experience in managing complex technical projects and leading technical strategy in sales engagements.
• Exceptional verbal and written communication skills, with a strong ability to influence stakeholders.
• Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success.
• Desire to work in a fast-paced, dynamic environment.

Responsibilities

• Serve as the go-to expert in Programmable Voice with emphasis on Agentic/AI solution components, APIs, SIP trunking, messaging, and RCS technologies, supporting team knowledge and customer trust.
• Lead technical discovery and deal strategy for complex, high-priority opportunities to influence successful outcomes.
• Design scalable, integrated standard and custom solutions, collaborating with Product and Engineering on feasibility and risk.
• Deliver high-impact, tailored demos and proof-of-concepts that clearly articulate product value and solve key business or technical needs.
• Present complex information clearly and concisely, ensuring all communications are impactful and support business objectives with both technical and non-technical stakeholders.
• Develop and maintain deep, personalized customer relationships, leveraging them to advance business objectives.
• Navigate and resolve complex client issues, fostering collaboration across departments.
• Create and share reusable solution patterns, internal tools, and technical artifacts that enhance team productivity.
• Provide actionable product feedback and feature requests to Product teams based on customer challenges and roadblocks.
• Deliver clear technical handoffs to Customer Success to ensure implementation readiness and continuity.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree