Solutions Engineer III

DKBinnovative • Frisco, TX

2d • Onsite

About The Position

The Solutions Engineer is a senior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client’s business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure. The Solutions Engineer will provide some tier 3 technical support to clients and internal support team members.

Requirements

• Senior-level role
• Design and implementation of LAN/WAN, Server and Cloud Services technology
• Work closely with Design Desk (system architect)
• Deliver technical solutions that meet a client’s business requirements
• Communicate effectively across all levels of a corporate structure
• Provide tier 3 technical support to clients and internal support team members
• Experience with Routers, Firewalls, Switches, VPN
• Experience with Virtualization (VMware and Hyper V)
• Experience with Physical and Virtual Host Server Hardware
• Experience with Windows Server and Active Directory
• Experience with RDS/Remote App, Citrix
• Experience with SQL Server
• Experience with VoiP and PBX based telecom
• Experience with Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage
• Experience with Enterprise Backup and DR Solutions
• Experience with Cloud Services including Azure and O365
• Experience with Email Services including Premise and Office 365
• Experience with Wireless Access Technologies
• Experience with Security and compliance technologies
• Experience with Desktop and Mobile Device Technology
• Experience with Application Software with 3rd party coordination
• Experience performing major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure
• Ability to travel to client sites to provide onsite service and support as necessary (95% DFW local)
• Ability to work closely with vCIO and Design Desk to solution technology to meet client business objectives
• Ability to participate in on call support rotation
• Ability to perform onboarding and accurate documentation of client systems
• Ability to provide pre-sales design and support to internal team members
• Ability to evolve internal professional services processes in response to rapid industry changes
• Ability to document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists
• Ability to effectively communicate with clients and manage their expectations, support the project coordinator/manager
• Ability to manage and transport products and inventory for assigned projects
• Ability to attend and conduct internal and client meetings
• Maintain industry product knowledge through training and certification programs
• Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so
• Design, development, documentation, analysis, creation, testing or modification of computer systems (OS’s) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk
• Design, documentation, testing, creation or modification of OS’s

Responsibilities

• Design and implement LAN/WAN and server infrastructure and related peripherals including: Routers, Firewalls, Switches, VPN, Virtualization (VMware and Hyper V), Physical and Virtual Host Server Hardware, Windows Server and Active Directory, RDS/Remote App, Citrix, SQL Server, VoiP and PBX based telecom, Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage, Enterprise Backup and DR Solutions, Cloud Services including Azure and O365, Email Services including Premise and Office 365, Wireless Access Technologies, Security and compliance technologies, Desktop and Mobile Device Technology, Application Software with 3rd party coordination.
• Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure.
• Travel to client sites to provide onsite service and support as necessary (95% DFW local).
• Work closely with vCIO and Design Desk to solution technology to meet client business objectives.
• Participate in on call support rotation.
• Onboarding and accurate documentation of client systems.
• Provide pre-sales design and support to internal team members.
• Evolve internal professional services processes in response to rapid industry changes.
• Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.
• Effectively communicate with clients and manage their expectations, support the project coordinator/manager.
• Manage and transport products and inventory for assigned projects.
• Attend and conduct internal and client meetings.
• Maintain industry product knowledge through training and certification programs.
• Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so.
• Design, develop, document, analyze, create, test or modify computer systems (OS’s) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk.
• Design, document, test, create or modify OS’s.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed