Solutions Engineer II

Wingstop • Dallas, TX

5d • Onsite

About The Position

The Solutions Engineer II (SE) is a key member of the Int’l Technology team serving as technical advisory and solutions provider to our Brand Partners globally. This role involves understanding business needs and translating the needs into viable technical solutions. Demonstrating the value of existing products, solutions, or vendor services, and providing technical expertise to ensure technical solutions meet quality standards, end-user functional requirements, architectural standards, and meet measurable performance requirements. A great SE is a collaborative and energetic relationship-builder with excellent written and communication skills, sound technical acumen and cultural competence. This person operates with WingStop core values as a foundation within the team and outwardly cross functionally. Accountability, transparency, and passion for learning new solutions is always top of mind. The SE will coordinate with the product team and project managers on several aspects of the Brand Partner needs including new restaurant openings (NRO), new market entries (NME), and ongoing Brand Partner success. This role will be based at the Global Support Center in Dallas.

Requirements

• Bachelor's degree in Information Technology or AAS degree with equivalent 3+ yrs direct experience in the restaurant systems related field preferred.
• 2-5 years of experience in a technical solutions engineering role in the restaurant or hospitality industry.
• Experience with NCR Aloha or Oracle Simphony POS systems and Ecomm platforms is highly desirable.
• Good understanding of POS hardware and software, including network infrastructure, operating systems, databases, and APIs.
• Strong fundamental understanding of POS database structure and associated cloud architecture.
• Familiarity with restaurant operations and workflows.
• Ability to troubleshoot technical issues and provide effective solutions.
• Proficiency in presenting technical information to both technical and non-technical audiences.
• Experience with CRM software, Digital Ecomm, Web and mobile app platforms.
• Prior role or understanding of support SLA’s
• CompTIA+, Cisco, or other network certifications
• Excellent communication (written and verbal) and presentation (PowerPoint) skills.
• Strong interpersonal and relationship-building skills.
• Ability to understand customer needs and translate them into technical solutions.
• Highly organized and detail oriented.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Service minded-customer-centric approach

Responsibilities

• Collaborate with Product Management and Project manager to execute the DLC Technology lifecycle.
• Qualify leads and understands the business need or requirements. (e.g., in restaurant or above restaurant, digital ecomm, or other digital restaurant platforms)
• Identify requirement gaps and socialize with key stakeholders to resolve before design begins.
• Work directly with key vendors and technical teams to solution engineer as well as provide alternatives.
• Document and deliver technical documents including RFP’s, use case proposals, Solution documents, including system configurations, integration plans, system architectures, data flow diagrams, ROI justifications, and support program documents
• Respond to technical questions and objections from potential collaborators or Brand Partners.
• Form solid proof of concept plans that will de-risk the implementation and drive the POC to 100% completion.
• Stay up to date on industry trends, competitor offerings, and emerging technologies in the restaurant technology eco system.
• Participate in trade shows, conferences, and other industry events.
• Learn from Sr. Solution Engineers and Solution Architects to build out architectural designs.
• Collaborate with Vendor teams to ensure smooth handoff from development to deployment and support.
• Provide technical guidance and support during the implementation process.
• Document and assist with system configuration, data migration, and integration with third-party systems (e.g., POS vendor, online ordering, payment processors, loyalty programs, etc.).
• Work with the L&D team to build and conduct training sessions for brand partners on system usage and best practices.
• Provide post implementation technical support when needed and develop the support structure and associated support troubleshooting documentation for support vendors.
• Work with the product team to gather feedback and form plans for continuous improvement.
• Work closely with product management and vendor engineering teams to provide feedback on product features and enhancements.
• Participate or present solution internal training and knowledge sharing sessions.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree