Solutions Engineer I
About The Position
At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBear AI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. Solutions Engineer, I Benefits of this position: Advocate proven technology that produces measurable customer results and is continually being expanded with innovative, new products. Work in a collaborative, entrepreneurial environment as a trusted advisor for our direct and indirect/partner sales, marketing, and product teams. No quotas or cold calling, support technical sales Provided tools and training to elevate your performance and be an industry and product specialist/subject matter expert. Exposure to innovative software through webinars, tradeshows, product releases and more as a SmartBear technology thought leader.
Requirements
- 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
- Experience presenting or explaining technical concepts to varied audiences.
- Experience working with customers, partners, or internal stakeholders to solve technical challenges.
- Ability to quickly learn new technologies and articulate their value.
- Familiarity with UI and API test automation concepts and tools.
- Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
- Basic understanding of CI/CD workflows and Git-based development practices.
- Experience working with APIs programmatically using JavaScript or Python.
- Exposure to cloud platforms (AWS, Azure, etc.).
- Understanding of networking fundamentals or security best practices.
- Experience supporting technical evaluations or pre-sales engagements.
Responsibilities
- Serve as a trusted technical advisor to partners, prospects, and customers.
- Lead technical discovery conversations to understand business and technical requirements.
- Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
- Design and guide proofs of concept (POCs), evaluations, and technical validations.
- Partner with Sales to develop technical win strategies and address technical objections.
- Help partners qualify opportunities and map SmartBear solutions to customer needs.
- Contribute to functional and technical responses for RFIs/RFPs.
- Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
- Convey product feedback, field insights, and feature requests to internal teams.
- Support partner enablement through training, webinars, and technical resources.
- Comfortable working with software resellers, partners, or third-party stakeholders.
- Strong presentation, storytelling, and whiteboarding skills.
- Ability to communicate complex technical topics clearly to technical and non-technical audiences.
- Represent SmartBear at industry events and partner engagements (approximately 5% travel).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
