Solutions Engineer I

AlignOps • Indianapolis, IN

1d • Remote

About The Position

The Solutions Engineer (SE) I plays a key role in supporting both internal teams and customers throughout the sales, implementation, and renewal phases. Acting as a bridge between Sales, Implementation, and Client Success, the SE will partner with Account Executives (AEs) during the pre-sale phase to assess client needs and validate technical solutions. Post-sale, the SE provides expertise to the Implementation and Client Success teams to ensure smooth deployment and long-term success. This role requires strong technical acumen, problem-solving abilities, and client engagement skills to design, document, and support solutions that align with client objectives and the capabilities of our platform.

Requirements

• Experience in data architecture and system integrations, with a proven track record of designing and implementing scalable solutions.
• Proven ability to analyze and diagnose complex technical and operational challenges, including system limitations, process inefficiencies, and organizational factors.
• Experience as a technical resource for sales and implementation teams, establishing best practices for seamless handoffs and execution.
• Experience mentoring peers and leading cross-functional technical decision-making.
• Strong understanding of cloud computing trends, integration frameworks, and open-source business models, with hands-on experience leveraging these technologies to drive business outcomes in real-world applications.
• Experience leading technical discussions confidently across diverse stakeholders, including Product Managers, Developers, Engineers, and Executives, ensuring clear communication and alignment across teams.
• Creative problem solver with a history of developing reusable frameworks or innovative workarounds for complex system integrations
• Excellent presentation and demonstration abilities, with experience engaging both technical and non-technical audiences at all levels, from individual contributors to C-suite executives.
• Skilled in conducting discovery sessions and asking insightful and thoughtful questions to uncover client needs, concerns, and objectives.
• Able to synthesize client feedback, restate concerns for clarification, and articulate solutions that directly align with client workflows and business goals.
• Demonstrated ability to independently manage complex technical engagements with minimal oversight.

Responsibilities

• Support Account Executives in technical discovery sessions to assess the client’s existing systems, technical environment, and business processes.
• Design and validate data flow and integration architectures that align with the client's tech stack requirements and support their business objectives.
• Conduct analysis to identify the root cause of operational issues, analyzing system limitations, process inefficiencies, and cultural barriers to adoption.
• Use this analysis to collaborate with Account Executives and implementation teams on key strengths and weaknesses in each deal to optimize client success.
• Provide detailed technical documentation of advanced product solutions and data flow designs to assist Account Executives in advancing opportunities through the sales cycle.
• Navigate and influence technical deals by collaborating with the client’s technical teams and Account Executives to validate proposed product solutions, ensuring feasibility and alignment with client infrastructure.
• Assist in pilot tests and simulations to confirm solution functionality and address any identified issues before finalizing recommendations.
• Collaborate with Sales and Implementation to refine technical adjustments and prepare a smooth handoff to the Implementation team.
• Lead the Sales-to-Implementation knowledge transfer, providing the deep technical context and detailed documentation necessary to eliminate implementation friction and accelerate client time-to-value.
• Participate in internal handover meetings to ensure alignment on client requirements and validate product solutions and data flow designs.
• Serve as a technical advisor for the Implementation team, providing guidance and resolving technical challenges when needed.
• Finalize engagement once the implementation team confirms the client’s system is fully operational and aligned with client expectations.
• Partner with Client Success Managers (CSMs) to identify technical challenges impacting client retention, renewal, or upsell opportunities.
• Consult in technical discovery sessions with existing clients to understand evolving business needs and potential for product expansion.
• Collaborate with CSMs to develop and present integration or product usage enhancements that improve client workflows and optimize product utilization.
• Provide technical guidance and documentation to CSMs in renewal conversations and upsell opportunities to ensure overall client satisfaction.
• Act as a technical liaison for complex client escalations, offering resolutions that align with AlignOps’ business goals and foster client loyalty.
• Other duties as assigned

Benefits

• health coverage
• dental coverage
• vision coverage
• disability insurance
• life insurance
• PTO
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed