Solutions Engineer - Google Education

SHI International Corp. • US - OH - Home Office, OH

1d • $105,000 - $140,000

About The Position

The Google for Education Solutions Engineer is a senior, customer-facing technical leader responsible for managing the full lifecycle of Google for Education engagements—from pre-sales discovery and solution design through deployment, optimization, and long-term success. This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3-5 years supporting Google Workspace for Education environments
• Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management
• Proven Tier 2/3 troubleshooting capabilities
• Strong communication, presentation, and stakeholder engagement skills
• Ability to manage multiple concurrent engagements independently
• Experience working in K–12 or public sector education
• Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments

Nice To Haves

• Google Certified Administrator (or higher certification)
• Experience supporting partner programs or vendor-aligned go-to-market motions
• Experience in pre-sales solution engineering and post-sales technical delivery/support

Responsibilities

• Lead technical discovery sessions with K–12 and education customers
• Design and present solutions across Google Workspace for Education
• Deliver product demonstrations, proofs of concept (POCs), and technical validations
• Advise on licensing strategies (e.g., Fundamentals, Education Plus)
• Partner with account teams to advance opportunities and remove technical blockers
• Guide customers through deployment of Google for Education environments
• Develop scalable deployment strategies and implementation best practices
• Ensure alignment between pre-sales solution design and post-sales execution
• Provide advanced support within the Google Admin Console: User and device management, policy configuration, security and compliance optimization
• Serve as a Tier 2/3 escalation point for complex issues
• Collaborate with Google support on critical escalations
• Support onboarding, migrations, and integrations
• Recommend performance, security, and usability improvements
• Act as a trusted technical advisor to customers
• Drive adoption, satisfaction, and long-term retention
• Identify expansion opportunities (licensing, services, and solutions)
• Deliver customer and internal enablement and training
• Support renewal efforts by reinforcing measurable technical outcomes
• Complete and maintain required Google partner certifications and credentials
• Promote increased engagement with Google sales teams aligned to Google priorities
• Lead SHI initiatives related to Google Workspace for Education
• Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services
• Partner with sales to identify and develop new pipeline opportunities
• Support deal execution through field engagement support
• Deliver ongoing Google solution training to SHI sales teams
• Collaborate with marketing on product launches and campaign execution
• Participate in Google cadence calls, partner updates, and webinars
• Partner with sales, services, marketing, and education strategy teams
• Contribute to development of scalable service offerings and delivery models
• Establish technical best practices and delivery standards
• Maintain expertise on Google roadmap and education industry trends

Benefits

• medical
• vision
• dental
• 401K
• flexible spending
• Continuous professional growth and leadership opportunities
• Health, wellness, and financial benefits to offer peace of mind to you and your family
• World-class facilities and the technology you need to thrive – in our offices or yours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior