Solutions Engineer, Developer Solutions and Engineering

Amazon • Sunnyvale, CA

11d • $109,900 - $185,000 • Onsite

About The Position

As a Solutions Engineer for the Content Apps and Partner Engagement (CAPE) team, you will develop world-class technical solutions to enable developers to distribute their apps and games within the Amazon Appstore, and grow their businesses. You will work with third-party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.

Requirements

• Bachelor's degree in computer science or equivalent
• 4+ years of technical support experience

Nice To Haves

• 4+ years of software development with object oriented language experience
• Proven track record in working on enterprise level large scale n-tier applications

Responsibilities

• Escalation level debugging and troubleshooting for app developers
• Analyzing, solving, and creating solutions for developers
• Developing documentation and other materials to support developers
• Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
• Driving projects to improve the Amazon developer experience
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools to aid operations and maintenance.
• Ownership of one or more Digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level