Solutions Engineer 1
About The Position
Temple University's Information Technology Services Department is seeking a Solutions Engineer 1 to manage programming and technical support for the university’s Voice over IP (VoIP) infrastructure and audiovisual (AV) control and room automation systems in classrooms and conference rooms. For VoIP, the engineer collaborates with the VoIP Architect to build, deploy, maintain, and support telephony solutions for the Telecommunications department. These include in-house systems, Unified Communications platforms, analog and SIP phones, gateways, voice recording, e911, and provisioning systems. The role requires knowledge of the SIP stack and protocols supporting a VoIP/UC platform. The engineer provisions services, resolves issues, escalates unresolved problems to Tier 2, supports internal staff and end users, assists with upgrades, and conducts training. For AV, the engineer works with Temple’s AV Service team, end-user representatives, and vendors to program AMX control panels to meet user specifications. The engineer is on-site on the first day of installation for testing and validation, particularly during high-volume periods such as summer renovations. The work also includes designing control panel layouts, consulting with end users, ensuring ADA compliance, updating device firmware, and maintaining current interfaces. Other duties may be assigned.
Requirements
- Bachelor’s degree, or an equivalent combination of education and experience.
- At least 2 years of experience in a related telecommunications field.
- Basic-level experience with complex VoIP infrastructures, including SIP Proxies, Session Border Controllers, Media Servers, and SIP Trunking.
- Basic-level experience with open-source telephony solutions such as Asterisk, FreeSWITCH, and OpenSIPs.
- General knowledge and experience with Linux and Windows server administration.
- Basic understanding of the SIP stack and protocols supporting a modern VoIP platform running on Linux operating systems.
- Basic understanding of TCP/IP, including IP addressing, subnetting, VLANs, DNS, and DHCP.
- Proficiency with Microsoft Office programs, including Excel, Word, and Visio.
- Ability to work collaboratively and communicate effectively with IT and non-IT staff, with excellent written and verbal skills.
- Ability to multitask and coordinate projects and trouble tickets with multiple outside vendors and other parties.
- Ability to work flexible schedules, including weekends, early mornings, nights, and/or holidays, as necessary.
- Ability to travel to Temple University campuses when necessary; some campuses may not be accessible by public transportation.
Nice To Haves
- AMX programming experience.
- React.js programming experience.
Responsibilities
- Manage programming and provide technical support for Temple University's VoIP infrastructure and AV control and room automation systems.
- Collaborate with the VoIP Architect to build, deploy, maintain, and support telephony solutions, including in-house systems.
- Provision VoIP services, resolve issues, and escalate unresolved problems to Tier 2.
- Support internal staff and interface with end users.
- Assist with upgrades and conduct training.
- Collaborate with the AV Service team, end-user representatives, and vendors to program AMX control panels according to user specifications.
- Be on-site on the first day of installation to test and validate AV systems.
- Design control panel layouts and consult with end users.
- Ensure ADA compliance, update devices with the latest firmware, and keep interfaces up to date.
- Coordinate projects and trouble tickets with multiple parties and outside vendors to ensure timely completion.
- Travel to Temple University campuses when necessary.
Benefits
- Hybrid work schedule.
- Full medical, dental, and vision coverage.
- Paid time off.
- 9 federally observed paid holidays.
- 3 personal days.
- Tuition remission for eligible employees and their dependents.
- Generous retirement plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
