Solutions Deployment Group Manager
About The Position
The Solutions Deployment Group (SDG) Manager will report directly to the Senior or Lead SDG Manager and will oversee the entire client engagement process, from post-sales to operational readiness. This role encompasses all aspects of client solution implementation, requiring collaboration with IT, HR, Finance, Marketing, and overall strategy deployment. The position requires extensive travel (70%) within the US. The engagement team, including the SDG Manager, is responsible for delivering Staff Management | SMX’s product portfolio, which includes Outsourced Workforce Management and Managed Services Products solutions.
Requirements
- 2+ years of supervisory experience in Call Center, warehouse, distribution, and manufacturing environments
- Highly effective supervisory skills and techniques
- Proven skills and knowledge in training, coaching, and performance evaluation
- Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
- A valid US passport or ability to secure a US passport
Nice To Haves
- Project Management experience a plus
- Customer Service and Client Relations Experience
Responsibilities
- Assist the Senior/Lead SDG Manager with executing Client expectations plans.
- Perform in the role of Recruiter responsible for conducting interviews, orientations, and implementation and execution of an advertising campaign.
- Perform in the role of Account Supervisor responsible for shift management, training, safety, and client relations.
- Perform general operations duties in the areas of payroll, safety, training, audits, and compliance.
- Responsible for completing assigned tasks and documenting completion within the Project Management Plan.
- Develop relationships with the appropriate client contacts in their area of responsibility to understand and fulfill client expectations and resolve issues in a timely manner.
- Provide input to the SDG Senior/Lead Manager on various aspects of the operation and assist with the development and implementation of plans.
- Conduct New Hire training in their assigned area of expertise for the permanent management team member.
- Assist with the setup and configuration of back-office tools, systems, and the office.
- Development/delivery of various presentations for new hire orientation, client onboarding process requirements, and project updates.
- Handle associate relations activities, communications, and investigations.
- Ability to work on special projects.
Benefits
- 6 paid holidays
- 1 paid floating holiday
- up to 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
