Solutions Delivery Manager
About The Position
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future. We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you. About the Role As a Manager of Solution Delivery, you are the facilitator of quality for our customer journey. Reporting to the CRO, you will ensure that the innovative solutions designed by our Pre-Sales team are executed with precision, delivered in a timely manner, documented for longevity, and transitioned to Support with zero friction. You will be coordinating and leveraging our service delivery and engineering organizations to execute production environments. You are the linchpin for turning a deal that is 'Closed-Won' into a 'Life-Long Customer.'
Requirements
- Post-Sales Implementation Expertise: Proven track record of taking complex, multi-stakeholder technical projects from signature to "Go-Live."
- Technical Integrity: The ability to act as a technical gatekeeper within the sales org, ensuring we deliver what we can really build and support.
- Customer-Facing Project Management: High "Expert Presence." You can walk a customer through a deployment or a technical challenge without losing their trust.
- Infrastructure Proficiency: Understanding of cloud services and solutions as well as quickly gaining familiarity with products and services used to deliver our solutions. Be able to translate into actionable deliverables.
- Documentation Management: The ability to translate "Sales Engineering notes" and POC environments into documented, deliverable, and repeatable Customer Solutions Artifacts.
- Basic understanding of networking.
- Basic understanding of cloud computing.
- Project management experience.
- Experience working in technical organizations (CS, implementation, solutions engineering).
- Customer-facing experience.
Nice To Haves
- CI/CD experience
- Cloud service provider experience
- Familiarity with Apple or Mac in a business setting
- Project management certificates or comparable experience
Responsibilities
- Own solution process from post-deal-close to first revenue
- Be accountable (but not responsible) for driving solution outcomes
- Manage and organize customer-facing and internal coordination related to delivery & implementation
Benefits
- Information Security Policy adherence required
- Background screening required
- Compliance with immigration rules and laws required
- Equal Opportunity Employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
