Sr. Solutions Consultant, Platform Modernization Adoption
About The Position
This is a senior individual contributor role focused on driving customer migration, adoption, and long-term utilization of the modernized insurance platform. The role is responsible for guiding customers through complex transitions from legacy systems to a modern cloud and data-driven platform, ensuring successful change adoption and clear realization of business value. The individual will act as a trusted advisor to customers, defining migration strategies, identifying adoption risks, and ensuring alignment across internal and external stakeholders. A key part of the role is helping customers understand not only how the platform works, but why it is better—particularly in areas such as APIs, data standardization, AI-enabled workflows, and scalable architecture. Success in this role is measured by effective customer migration, reduced reliance on legacy systems, increased platform adoption, and long-term customer confidence in the modernized ecosystem.
Requirements
- Extensive experience in solution consulting, implementation consulting, customer success, or enterprise transformation roles within complex, multi-stakeholder environments.
- Proven track record of leading customers through large-scale platform migrations, ideally transitioning from legacy systems to modern cloud or data-driven platforms.
- Strong insurance industry expertise, particularly around carrier operations, workflows, and enterprise modernization initiatives.
- Demonstrated ability to lead customer adoption and change management efforts, ensuring successful behavioral and operational transition to new platforms.
- Ability to clearly articulate the value of platform modernization, translating technical capabilities into tangible business outcomes and ROI.
- Strong understanding of API-driven architectures, cloud-based platforms, data integration, and modern enterprise technology ecosystems.
- Executive-level communication and stakeholder influence skills, with experience aligning senior customer and internal stakeholders across complex programs.
- Proven ability to operate cross-functionally across Product, Technology, Implementation, and Customer Success teams, driving alignment and execution without direct authority.
Nice To Haves
- Candidates who are interested in this opportunity are encouraged to include a letter with their application, addressed to the hiring manager, outlining why they believe they are a strong fit for this role and how their experience aligns with the responsibilities described above.
Responsibilities
- Lead customer migration and platform adoption initiatives from legacy systems to the modernized insurance platform.
- Develop and execute customer-specific migration strategies, adoption roadmaps, and change management plans.
- Guide customers through complex transition phases while minimizing operational disruption and risk.
- Act as a change leader, helping customers understand and adopt new platform capabilities and ways of working.
- Partner cross-functionally with Client Engagement, Product, Technology, Implementation, and Customer Success teams to ensure alignment and execution.
- Lead strategic discussions on APIs, data modernization, AI-enabled workflows, and integration architecture.
- Identify, manage, and proactively mitigate adoption and migration risks across customer programs.
- Capture customer feedback and feed insights into product, implementation, and adoption frameworks to improve scalability.
Benefits
- This job is eligible for an annual incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
