Sales Representative (OTP)

High Ground Service Pros•Manchester, NH

2d•Onsite

About The Position

High Ground Service Pros is seeking a highly motivated, results-driven Solutions Center Sales Representative to join our expanding team. This full-time, onsite position is responsible for converting opportunities into sales, promoting memberships and service solutions, and delivering an exceptional customer experience over the phone. As one of the final points of contact for our customers, this role is critical to driving revenue, building trust, and ensuring every customer feels confident choosing High Ground Service Pros for their HVAC, plumbing, and electrical needs.

Requirements

Proven experience in inside sales, over-the-phone sales, or call center sales
Experience with sales prospecting techniques such as cold calling, cold emailing, and social outreach
Strong communication, persuasion, and objection-handling skills
Track record of achieving or exceeding sales quotas
Experience with trial close, looping close, and negotiation methods
Strong time management and multitasking skills
Comfortable working in a fast-paced, performance-driven environment
Ability to commute to Manchester, NH (100% onsite)

Nice To Haves

Automotive sales experience
CRM/ERP software
Dispatch or customer service background in auto sales

Responsibilities

Answer inbound calls from customers seeking HVAC, plumbing, or electrical services
Convert opportunities into sales and partnering with the technician while in the customer's home
Conduct outbound follow-up calls for unsold estimates
Educate customers on memberships, financing options, promotions, and service solutions
Identify customer needs and maximize revenue opportunities by recommending appropriate next steps
Utilize advanced sales techniques including trial closes, looping closes, and negotiation strategies
Deliver professional, energetic, and empathetic customer service on every interaction
Build immediate rapport and trust while representing the High Ground Service Pros brand
Resolve customer concerns, objections, and scheduling conflicts effectively
Maintain accurate customer records in CRM, scheduling, and ERP systems such as ServiceTitan and HATCH
Meet or exceed performance metrics including call conversion rates, membership sales, revenue generation, and customer satisfaction
Follow call scripts, sales processes, and company systems while personalizing customer conversations
Maintain detailed notes on customer interactions and outcomes within ServiceTitan
Participate in ongoing sales training, coaching, and recurring 1-on-1 performance reviews
Report directly to the Sales Manager