Solutions Center Representative
FARMERS AND MERCHANTS BANK and The Bank of Fayetteville•Multiple locations - See job listing, AR
•Hybrid
About The Position
As a Solutions Center Representative, you serve as a dependable first point of contact for customers, helping ensure questions and concerns are resolved accurately and efficiently. This role supports strong customer satisfaction by applying bank guidelines and connecting customers to the right resources.
Requirements
- High school diploma or GED
- Clear communication, attention to detail, and steady follow-through
Nice To Haves
- At least 7 months of related experience/training (or an equivalent combination of education and experience)
Responsibilities
- Answering inbound customer calls and documenting interactions
- Using bank policies and procedures to address account and product inquiries
- Troubleshooting requests and concerns and routing calls when needed
- Maintaining a consistent, courteous service experience on every call
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off
- Competitive Salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
