Solutions Center Dispatcher – Security

Cook Children's Health Care System • Fort Worth, TX

1d • Onsite

About The Position

The Solutions Center Dispatcher for Security serves as the primary coordination point for all security operations within the medical center campus. This role monitors and operates multiple security systems, including video surveillance, access control, duress alarms, and mass notification systems, while receiving and responding to calls for security assistance through phone, radio, and other communication channels. The Dispatcher prioritizes and dispatches officers to incidents, accurately logs details, and coordinates emergency responses with internal departments and external agencies to minimize disruption and maintain safety. The Dispatcher ensures timely, accurate communication and provides outstanding customer service to support a safe and secure environment for patients, staff, and visitors.

Requirements

• 1 year security or emergency call center experience required.
• High School Diploma or equivalent required.
• Registration with the Texas Board of Private Security within 90 days of hire required.

Responsibilities

• Monitors and operates multiple security systems, including video surveillance, access control, duress alarms, and mass notification systems.
• Receives and responds to calls for security assistance through phone, radio, and other communication channels.
• Prioritizes and dispatches officers to incidents.
• Accurately logs details of incidents and responses.
• Coordinates emergency responses with internal departments and external agencies.
• Ensures timely and accurate communication.
• Provides outstanding customer service to support a safe and secure environment for patients, staff, and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED