Solution Architect

Parallels Inc • Ottawa, ON

6d • Remote

About The Position

Parallels has an immediate vacancy for this role. Push the boundaries of tech. In your sweatpants. We’re looking for an experienced Solutions Architect to help us change the way the world works, with Parallels: anytime, anywhere, any-device productivity. As a Solutions Architect, you're the technical authority in every enterprise deal and deployment. You own the moment where a customer goes from "we think this could work" to "we know exactly how to make it work." You're embedded with Sales but your credibility comes from being the person who has actually built it, tested it, and documented it. This is a field-facing, hands-dirty role. If you'd rather write specs than run labs, this isn't it. If you want to be the person who closes the technical gap that closes the deal, then read on.

The top creative and technical minds could work anywhere. So why are so many of them choosing Parallels? Here are three reasons:

1. This is the moment. It’s an exciting time at Parallels, with strong leadership, a refreshed brand, and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Parallels, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the Solutions Architect role and see if we’re destined to be together.

Requirements

• 4+ years in solutions engineering, pre-sales architecture, enterprise IT, or technical consulting
• Hands-on experience with macOS device management (Jamf Pro, Kandji, or equivalent)
• Hands-on experience with Windows management (Intune, SCCM/MECM, Group Policy)
• Familiarity with modern identity platforms (Entra ID / Azure AD, Okta, SCIM/SAML workflows)
• Experience with VDI or DaaS platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
• Understanding of enterprise security frameworks: endpoint compliance, PPPC/TCC, CIS benchmarks, conditional access
• Proven ability to produce customer-facing technical content (guides, demos, architecture docs)
• Strong written and verbal communication: you can present to a CISO and configure a Jamf policy in the same day

Nice To Haves

• Prior experience with Parallels Desktop or other desktop virtualization (VMware Fusion, QEMU)
• Experience in regulated verticals (healthcare, finance, legal)

Responsibilities

• Lead technical discovery on enterprise deals and understand the customer's environment, requirements, and constraints, and map them to a Parallels Desktop deployment architecture
• Run live demos and proof-of-concept deployments tailored to customer-specific configurations
• Handle technical objections in real time; document recurring blockers and feed them into product and marketing
• Build and maintain reference architectures for the primary migration scenarios: transitions from existing Windows-centric solutions to Mac + Parallels Desktop
• Develop and own migration guides covering MDM enrollment, Windows image creation and delivery, app compatibility validation, and identity/SSO integration
• Support customer-specific edge cases, like non-standard app stacks, regulated industries, air-gapped environments, complex RBAC requirements
• Maintain a live, current lab environment that mirrors real enterprise conditions across macOS versions, Parallels releases, and management platforms
• Test new Parallels features against enterprise deployment patterns before GA; provide structured feedback to product
• Stay current on the broader ecosystem: Apple Silicon, macOS security changes, MDM protocol updates, Windows 11 arm64 compatibility
• Create and maintain technical content: solution briefs, deployment guides, demo scripts, architecture diagrams, and video walkthroughs
• Train Sales AEs and channel partners on technical positioning, objection handling, and qualification signals
• Collaborate with Marketing and PR on technical accuracy of external-facing materials; contribute to conference talks, webinars, and community presence
• Document and synthesize technical blockers, deployment patterns, and unmet needs from the field
• Maintain a structured signal pipeline into Product and Engineering: not ad hoc Slack messages, but real discovery input

Benefits

• Fully remote workspace
• Flexible hours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed