Solutions Architect, AppleCare Technologies

Apple • Austin, TX

9d

About The Position

Thinking differently is not just a slogan; it’s what allows Apple to continually provide our customers with the best products and support services. As a Solutions Architect, you’ll serve as a strategic advisor and liaison between our business and Information Systems and Technology (IS&T) partners. You’ll provide guidance and advice to AppleCare leadership on today’s problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow’s challenges. In this role, you will be part of a global team, evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions. You will partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare. Provide clear and actionable advice to partners and stakeholders. Build and cultivate relationships with key business and IS&T partners. Proactively design and implement innovative solutions that improve the agility of AppleCare and address an ever-changing business landscape. Perform high-level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business, engineering and cross-functional teams.

Requirements

• Bachelor’s degree or equivalent work experience.
• 7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
• Experience architecting and deploying business solutions for high-visibility global projects.
• Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
• Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
• Project management background requiring critical thinking to resolve complex system challenges.
• Deep knowledge of systems and business processes.
• Proficient/competent in business process flow diagramming.
• Familiarity working across both Information Technology (IT) and Business operations.
• Self-motivated and pro-active with proven creative and critical thinking capabilities.
• Innovative, creative problem solving.
• Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
• Enjoys working with people.

Nice To Haves

• SAP S/4HANA environment knowledge
• Experience with AI tools
• Master’s degree or equivalent/relevant work experience.
• 10+ years of related experience architecting and deploying solutions in consumer sales.
• Knowledge of service, support, and warranty operations and systems processes.
• Ability to navigate ambiguity and bring consensus toward actionable solutions.

Responsibilities

• Serve as a strategic advisor and liaison between business and Information Systems and Technology (IS&T) partners.
• Provide guidance and advice to AppleCare leadership on current problems and suggest solutions/strategies for future challenges.
• Evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions.
• Partner with cross-functional teams to create system roadmaps that drive efficiency and improve agility.
• Provide clear and actionable advice to partners and stakeholders.
• Build and cultivate relationships with key business and IS&T partners.
• Proactively design and implement innovative solutions that improve agility and address an ever-changing business landscape.
• Perform high-level systems impact analysis for new business initiatives.
• Conduct detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business, engineering, and cross-functional teams.
• Research and evaluate new technology solutions to improve upon legacy systems.
• Partner with IS&T teams to create system roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior