Solutions Architect

Box • Redwood City, CA

34d • $142,000 - $170,000 • Hybrid

About The Position

The Solutions Architect is part of the Customer Success organization and the Box Consulting team, and works across Box and with customers to define and build out complex solutions. The Solutions Architect is a high impact, high visibility role, responsible for ensuring customer satisfaction while promoting Box technical and platform solutions.You will play a critical role in building and sustaining customer and partner relationships while driving the adoption of the Box product and platform. The Solutions Architect also works closely with sales and field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.
On any day, you could be advising an enterprise on how to design an application for a custom document vault or helping a customer migrate millions of files into Box. The next, you may be advising another on how to best integrate Box into their custom CRM. There is never a lack of technical challenges.

Requirements

• 5+ years of development, consulting, or professional services experience
• Ability to work in a dynamic environment where ambiguity is common.
• Ability to effectively speak to both technical and non-technical parties.
• Expertise in architecture / system design for cloud solutions (i.e. APIs, DevOps, Infrastructure, middleware, scale limits, rate limits, etc.)
• Experience working with one or more of the following: Python, Typescript, Node.js (MEAN stack), Java, .NET , Visualforce.
• Understanding of REST APIs and JSON.
• Ability to distill complex technical solutions and industry solutions into their digestible parts.
• Facilitate conversations with prospective and existing customers that ultimately lead to the design of solution architectures and strategy.
• Handle in-depth technical questions during meetings and sales calls as they relate to implementing Box solutions.

Nice To Haves

• Expertise in Enterprise Content Management systems and cloud migrations.

Responsibilities

• Define and build out complex solutions.
• Ensure customer satisfaction while promoting Box technical and platform solutions.
• Build and sustain customer and partner relationships.
• Drive the adoption of the Box product and platform.
• Work closely with sales and field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.
• Advise an enterprise on how to design an application for a custom document vault.
• Help a customer migrate millions of files into Box.
• Advise on how to best integrate Box into their custom CRM.
• Develop project scope documentation, statements of work, technical specifications, and business requirements related to customer engagements.
• Own the development and delivery of differentiated custom solutions.
• Establish technical delivery expertise based on market trends, research and customer requirements.
• Be the primary leader for pre-sales scoping and delivering repeatable technical solutions.
• Develop and deliver repeatable solutions that can be used as an industry playbook to drive repeated success & best practices.
• Collaborate closely with key stakeholders across Sales and Customer Success to effectively execute on successful GTM strategy.
• Accurately forecast capacity and deliver upon revenue targets.
• Team with Solutions Consultants to support bookings target attainment.

Benefits

• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed