Solutions Architect

Caterpillar • Peoria, IL

4d • $128,470 - $192,710 • Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar is look for a S olutions Architect to join our Customer Solutions Core Region (CSCR) division! Role Summary The Solutions Architect is a senior individual contributor responsible for designing and enabling integrated solutions that align products, services, digital capabilities, and processes to deliver defined customer or business outcomes. This role operates across functions to translate complex needs into scalable, repeatable solution designs, bridging strategy and execution. The Solutions Architect influences solution direction and adoption through expertise, systems thinking, and cross‑functional collaboration, without direct people management responsibility

Requirements

• Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Extensive knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strategic Thinking: Working Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

• Bachelor’s degree, or equivalent years of professional, job-related experience.
• Previous work experience with Caterpillar dealers in the Sales, Operations, or Marketing space.
• Previously demonstrated experience in a staff role that required management of multiple projects and senior leadership report-outs.
• Working knowledge of dealer or distribution networks, including collaboration with sales, service, and channel partners.

Responsibilities

• Design end‑to‑end solutions by integrating equipment, services, digital tools, and operational processes to address customer, site, or business challenges.
• Partner with product, services, digital, sales, dealer, and regional teams to ensure solutions are technically viable, commercially sound, and operationally deliverable.
• Analyze complex, ambiguous problem spaces and translate requirements into structured solution architectures that focus on measurable outcomes rather than individual components.
• Support the development of solution frameworks, playbooks, and enablement materials to drive consistent adoption and repeatability across regions and teams.
• Communicate solution concepts clearly to diverse audiences, influencing decisions and alignment without formal authority.
• Contribute to the evolution of solution offerings by incorporating feedback, lessons learned, and emerging capabilities into future designs.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees