Solutions Architect

Cisco • San Jose, CA

7d

About The Position

The role partners with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. It translates aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that support operational efficiency, visibility, and SLA attainment. The work spans order management, reverse logistics and RMA, depot repair execution, spares inventory, logistics orchestration, and financial settlements, including end-to-end service lifecycle flows such as return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.

The position leads process optimization, functional configuration, testing, cutover planning, production releases, cross-system analysis, and global rollouts. It collaborates with operational, business, architecture, engineering, and integration teams; supports production issues and root-cause analysis; and prepares requirements, process documentation, configuration guides, and test materials. It also guides data validation and governance and partners with analytics teams on data models, operational telemetry, and reporting.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or a related field with 5+ years of relevant experience, or a master’s degree with 2+ years of experience.
• 5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or enterprise SCM platforms.
• Strong functional understanding of RMA, warranty and contract entitlement, depot repair operations, parts replenishment, scrap and harvest disposition, and reverse logistics.
• Experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
• Understanding of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
• Proficiency in data querying and analysis using SQL and relational data models.
• Strong business process modeling and mapping skills.
• Ability to translate complex business challenges into scalable technology solutions.
• Practical experience in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
• Hands-on experience and knowledge of Agile/Scrum methodologies and the SDLC.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical business customers.
• Detailed documentation skills and an analytical problem-solving approach.
• Adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Nice To Haves

• Experience in high-tech, telecommunications, networking, or electronics hardware industries.
• Exposure to integration middleware and event streaming platforms such as Kafka, MuleSoft, AWS/GCP integration services, Tibco, or EDI/B2B gateways.
• Experience integrating with WMS, TMS, or 3PL/depot vendor systems.
• Proficiency with enterprise project management and service desk tools such as Jira, Confluence, or ServiceNow ESP.
• Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Responsibilities

• Translate business requirements into functional solution architectures and user journeys across the global Service Supply Chain footprint.
• Compose and configure applications, systems, and platforms for order management, reverse logistics, depot repair, spares inventory, logistics orchestration, and financial settlements.
• Define end-to-end service lifecycle flows, including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.
• Analyze service supply chain, reverse logistics, and repair processes to identify bottlenecks, cycle-time gaps, and automation opportunities.
• Recommend standard processes, workflow automation, and scalable system capabilities to improve operational efficiency and SLA performance.
• Lead functional configurations, end-to-end SIT and UAT execution, cutover planning, and production releases.
• Conduct cross-system impact analyses, define regression test suites, and support global rollouts.
• Collaborate with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, IT engineering, enterprise architects, software engineering squads, and integration specialists.
• Validate technical feasibility, API contracts, and architecture alignment with technical collaborators.
• Triage functional and operational issues, perform root-cause analysis, and drive permanent corrective actions.
• Handle production incident queues and operational issues to support platform availability and SLA compliance.
• Author user stories, functional requirements, acceptance criteria, system interaction diagrams, and test scenarios.
• Develop and maintain configuration guides, business process maps, and standard operating procedures.
• Ensure compliance with enterprise IT controls, information security policies, audit standards, and change governance.
• Guide data validation, master data governance, and data reconciliation across supply chain platforms.
• Partner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for service supply chain metrics.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays and a floating holiday for non-exempt employees
• Paid birthday day off
• Paid year-end holiday shutdown
• Paid personal wellness days
• Paid vacation time for non-exempt employees
• Flexible vacation time off program for eligible exempt employees
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales employees
• Potential Cisco restricted stock unit grants, subject to eligibility and vesting conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level