Solutions Architect

Dataminr • Arlington, VA

2d • $131,362 - $192,770 • Hybrid

About The Position

Dataminr is seeking a customer-facing Solutions Architect to join its Customer Success team. The role sits between customers, Product, and Engineering, helping organizations aggregate, analyze, and act on threat intelligence to reduce risk. Reporting to the Director of Customer Success Architecture, the Solutions Architect combines technical, problem-solving, and account management skills to help customers realize measurable value from their threat intelligence programs. The role supports customer retention and growth by driving platform usage and scaling solution-design best practices across the team.

This is a hybrid role based in the NYC or DC area, with two days per week in the NYC or Arlington, Virginia office unless traveling. The position involves training customer administrators and analysts; leading technical discovery and architectural reviews; integrating security products and data sources; designing automations and AI-assisted workflows; managing technical stakeholder relationships; advocating for customer feedback with Product and Engineering; and identifying adoption and renewal risks. Occasional travel to customer sites is required for workshops, implementations, and problem resolution.

Requirements

• At least 3 years of experience in Customer Success, Support, or a technical role in cybersecurity, threat intelligence, or a related engineering field.
• Direct experience with Threat Intelligence Platforms (TIP), SOAR, SIEM, or similar security automation technology.
• Strong background in Linux, network security, and cloud platforms (SaaS/IaaS).
• Strong understanding of cybersecurity principles and the threat intelligence lifecycle, including PIRs, collection, processing, analysis, and dissemination.
• Knowledge of frameworks such as MITRE ATT&CK and sharing standards such as STIX/TAXII.
• Experience with Python scripting and REST API integrations.
• Ability to troubleshoot network connectivity across varied customer environments.
• Excellent written and verbal communication skills, including the ability to explain business value and technical advantages to analysts, engineers, and senior executives.
• Proven ability to own increasingly complex projects from discovery to deployment and work cross-functionally.
• Bachelor’s or Master’s degree in Computer Science or a related discipline, or equivalent experience.
• Strong organizational and methodical problem-solving skills.

Responsibilities

• Train administrator and analyst users across diverse use cases and, with Customer Success Managers, deliver workshops, best-practice deep dives, and architectural reviews to support adoption of platform features and capabilities.
• Lead technical discovery sessions to understand customer goals, workflows, and systems, and map processes, intelligence requirements, and infrastructure to platform capabilities, data models, automated playbooks, and workflows.
• Integrate third-party security tools and data sources, including SIEM, EDR, SOAR, threat feeds, and STIX/TAXII, with Dataminr platforms.
• Design and build playbooks, integrations, and AI-assisted (agentic) workflows to address customer security challenges.
• Build relationships with customers’ technical stakeholders and manage communications about service and product requests.
• Bring customer feedback to Product and Engineering to influence the roadmap and escalate bugs.
• Develop and maintain solution-design best practices, playbooks, and documentation for the team.
• Identify adoption and renewal risks in collaboration with Customer Success Managers.
• Travel occasionally to customer sites for workshops, implementations, and problem resolution.
• Own projects of increasing complexity from discovery through deployment, working cross-functionally to deliver results.

Benefits

• Flexible work arrangements
• Offices around the world to foster collaboration
• Generous paid time off (PTO) and sick leave
• Company equity
• Professional development funds
• Employee resource groups (ERGs)
• Manager development programming

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level