Solutions Architect

Blink - The Employee App • Boston, MA

21h • Hybrid

About The Position

At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world’s leading organisations like Domino’s, JD Sports and McDonald’s making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired — and we’re just getting started.

We’re looking for a Solutions Architect who thrives at the intersection of technology, people, and problem-solving. In this role, you’ll shape how our customers bring Blink to life — designing smart, scalable solutions that make a real impact from day one.

You’ll work closely with customers, our customer-facing teams, and our engineers, acting as the technical glue that turns ambitious ideas into successful implementations. If you love translating complex requirements into elegant solutions, leading projects with confidence, and helping customers get maximum value from innovative technology, you’ll feel right at home here.

Requirements

• 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.
• Experience working with offshore or remote engineering teams.
• Proven track record in customer-facing technical roles.
• Experience in troubleshooting customer issues - managing issue mitigation and closure.
• Deep understanding of: Enterprise application landscape, Application and identity architecture, Data relationships and dependencies, SaaS protocols and integrations, APIs (SCIM 2.0 / REST), User authentication flows (OAuth, SAML).
• Familiarity with one or preferably several of: Web development (JavaScript, HTML, frontend frameworks), Mobile development (iOS, Android), Backend development (Java, C#, Node.js, Python), IP-based real-time communications.
• Knowledge of core application security principles.

Nice To Haves

• Familiarity with several of the listed technical areas is preferred.

Responsibilities

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
• Scope and define technical solutions based on complex customer requirements.
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges and help drive Product roadmap initiatives.
• Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
• Respond to technical components of RFPs.
• Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
• Understand and lead customers through complex testing cycles.
• Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.

Benefits

• Equity allocations with significant upside potential
• Simple, transparent and generous bonus plan
• Company shutdown between Christmas and New Year.
• 20 days’ leave + public holidays.
• 401(k) to help you save for a bright future
• Private health insurance- with medical, dental and vision coverage
• Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior