Solutions Architect

Wavelo

2d • Remote

About The Position

Wavelo is seeking a Telecom Solutions Architect to serve as a trusted technical and business partner to our customers. This role involves understanding customer requirements, aligning Wavelo’s solutions to their environments, and driving successful outcomes throughout the entire engagement cycle. The Solutions Architect will act as a true partner to customer business and IT groups, participating in solution development, proposal generation, and post-contract implementation. The role requires working closely with Sales and account teams to create effective solutions tailored to customer environments, technical architectures, and business objectives. Success is measured by both business goals and contributions to Wavelo's culture of authenticity, ownership, and collaboration.

Requirements

• Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies.
• Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
• Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders.
• Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment
• Background in software development and program management is preferred
• Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities

Nice To Haves

• Self-starter with a results-oriented work style; strong ability to work independently.
• Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies.
• Excellent organizational, prioritization and communication skills, with a high level of attention to detail
• Ability to adapt communication style and language to meet the audience’s level of understanding.
• Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure.
• Proficiency in analytics, data management and dashboarding/reporting.
• Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets.

Responsibilities

• Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
• Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
• Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
• Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
• Participate in ongoing account “farming” for add-on opportunities.
• Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
• Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.

Benefits

• Total rewards offering that includes fair compensation and generous benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed