Solutions Architect (NYC)

Hyro • New York, NY

1d • Hybrid

About The Position

Hyro, a leader in Responsible AI Agents for Healthcare, is seeking a Solutions Architect to join their post-sales team in NYC. This role is crucial for driving next-generation conversational AI experiences by acting as a trusted advisor to clients. The Solutions Architect will perform scoping meetings, provide architectural recommendations for Hyro's product, and ensure high-quality deployments. This position requires bridging the gap between technical solutions and business value, working closely with R&D on AI and NLU innovations, and managing client projects from post-sales through maintenance. The ideal candidate is a passionate technologist and customer advocate.

Requirements

• 4+ years of experience as a Solutions Architect of a technical product or other relevant customer-facing technical positions
• Experience in managing deployments, providing technical support, and troubleshooting
• BSc in Computer Science or equivalent; deep technical understanding
• Strong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and release
• Ability to make trade-offs between long-term vision & strategy and short-term needs
• Exceptional multi-tasker with great communication skills
• Be proactive in addressing and foreseeing issues that may come up during the deployment cycles
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice To Haves

• Experience in a healthtech company
• Experience with ML / AI / NLU technologies and products

Responsibilities

• Perform scoping meetings
• Make architectural recommendations for Hyro’s product
• Deliver high-quality deployments
• Bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage
• Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations
• Work closely with the R&D department to keep improving our state-of-the-art solution
• Own the client’s projects, managing deployments of Hyro’s responsible AI Agents
• Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and more
• Advise clients on best practices, understanding the client’s goals and prescribing the best approach to achieve those goals
• Designing, modifying, and testing Hyro’s products on customer's environment and troubleshooting should we encounter issues

Benefits

• Unlimited PTO
• Paid sick leave
• Company-wide long weekends every quarter
• Hybrid, dog-friendly NYC office
• Work from anywhere for up to 2 weeks per year
• Medical, dental & vision for you and your family
• 401(k) with company match
• MealPal subscription for monthly lunches
• Home office equipment coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree