Solutions Architect

Ancora Education • Remote, US,

2d • $100,000 - $130,000

About The Position

The Solutions Architect is responsible for supporting, configuring, and optimizing the organization’s Student Information System (SIS) and related modules, including Legacy/Desktop, Portal, Web Application, and Security Console. The role partners with functional leaders and IT teams to translate operational needs into secure, supportable SIS configurations, promote consistent and accurate system outcomes, and drive continuous improvement through process alignment, testing, training, and release readiness. The Solutions Architect is a key escalation contact and works with vendors and internal business partners to maintain service quality and stakeholder satisfaction.

The role administers the SIS platform and supporting tools, manages user access and provisioning, maintains system configuration, and aligns configurations with business processes. It facilitates requirements discussions, recommends settings and solutions, identifies process improvements, and develops user guidance and job aids. It also provides day-to-day support, troubleshoots configuration and workflow issues, coordinates defect resolution, manages knowledge resources, and helps resolve escalated stakeholder concerns.

The Solutions Architect evaluates releases and upgrades, coordinates QA/UAT and regression testing, develops end-user processes, and delivers scheduled and ad-hoc training, including support for Legacy-to-Web migration. The role supports Financial Aid Automation and Auto Awarding configuration, applies knowledge of federal education standards and regulations to Financial Aid-related configuration, and partners with Financial Aid stakeholders to validate compliance and operational accuracy. It also provides solution guidance, supports stabilization and optimization efforts, and may provide pre-sales input when requested.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent relevant experience.
• At least 5 years of experience supporting enterprise applications, with significant hands-on SIS administration and configuration responsibilities.
• Demonstrated experience facilitating requirements discussions and translating business needs into system configuration and documented processes.
• Experience with structured testing practices, including QA/UAT, release readiness, and change communication.
• Strong customer service mindset and excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.

Nice To Haves

• Experience with Anthology Student and/or comparable Student Information System platforms.
• Experience supporting SIS migrations, such as Legacy/Desktop to Web Application, and end-user adoption and training.
• Familiarity with troubleshooting using data validation techniques and basic SQL/Excel for analysis; database administration is not required.
• Exposure to ITSM/ITIL practices, including incident, problem, and change management.
• Demonstrated understanding of Title IV/Federal Financial Aid compliance concepts as they relate to SIS configuration.

Responsibilities

• Administer the SIS platform and supporting tools, including Legacy/Desktop, Portal, Web Application, and Web App Security Console.
• Manage role-based access, permissions, and user provisioning in partnership with security and IT teams.
• Recommend, maintain, and update SIS Global, Campus, and List Item configuration; document configuration standards and rationale.
• Partner with functional teams, including Admissions, Academics, Student Accounts, Financial Aid, and Career Services, to align SIS configuration with business processes.
• Facilitate requirements discussions and translate business concepts into clear written requirements.
• Recommend SIS settings and business solutions while balancing compliance, usability, and operational risk.
• Identify processing inaccuracies and inefficiencies, and plan and implement SIS optimization and standardization efforts.
• Create user guides, templates, and job aids to support consistent execution across teams.
• Provide day-to-day SIS support; research and resolve configuration and workflow issues; coordinate defect resolution with vendors and technical teams.
• Troubleshoot inaccurate or inconsistent outputs and implement corrective actions.
• Maintain a knowledge management repository and promote knowledge sharing and reuse.
• Assist with escalated stakeholder issues and communicate resolution plans, risks, and timelines.
• Evaluate upcoming releases, recommend beneficial SIS upgrades, and communicate release impacts to stakeholders.
• Develop and coordinate QA/UAT and regression testing for SIS changes, including end-user process validation.
• Create and test end-user processes and procedures for the Security Console and SIS Web Application.
• Coordinate a regular training calendar, deliver training, and provide ad-hoc training, including Legacy-to-Web migration support.
• Support configuration related to Financial Aid Automation and Auto Awarding.
• Apply knowledge of U.S. Department of Education standards and federal education regulations to SIS configuration affecting Federal Financial Aid.
• Partner with Financial Aid stakeholders to validate configurations and outcomes for compliance and operational accuracy.
• Partner with service delivery resources, internal and external teams, and department leadership to drive stakeholder satisfaction.
• Provide configuration and solution guidance to internal and external resources and stakeholders, and support stabilization, maintenance, and optimization.
• Provide pre-sales input and recommendations when requested regarding critical services and scope considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior