Solutions Architect

Convey (formerly Message Broadcast) • Denver, CO

7d • $100,000 - $100,000

About The Position

The Solutions Architect serves as a strategic connector between customers, Sales, Professional Services, Product Management, and Engineering. The role links customer challenges and market opportunities to product evolution and successful delivery, extending beyond traditional pre-sales work. The Solutions Architect combines technical expertise, consultative problem-solving, business acumen, and a customer-first mindset to design solutions and influence the direction of the Convey platform. The position also strengthens the capabilities and processes used by Pre-Sales Engineering and Professional Services teams.

Working with prospective and existing customers, the Solutions Architect gathers and translates business requirements into scalable solutions; develops architecture and integration diagrams; creates Statements of Work with defined deliverables; guides implementation strategies and timelines; and ensures customer and field insights inform product priorities and roadmap decisions.

Requirements

• At least 5 years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles.
• Experience designing and delivering enterprise SaaS solutions.
• Ability to translate business challenges into technical and operational solutions.
• Demonstrated experience developing technical requirements, solution designs, and Statements of Work.
• Experience working directly with executive stakeholders and enterprise customers.
• Excellent written, verbal, and presentation skills.
• Ability to influence and lead across multiple teams without direct authority.

Nice To Haves

• Experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms.
• Familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government.
• Experience working closely with Product Management and Engineering teams.
• Consulting or professional services background.
• Experience supporting mergers, acquisitions, or product portfolio integrations.
• Understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture.

Responsibilities

• Support customer discovery sessions to understand business objectives, operational challenges, technical requirements, and success criteria.
• Design scalable, deliverable, and commercially viable solutions using Convey’s platform and services.
• Facilitate architecture workshops, solution reviews, and technical validation.
• Translate business requirements into solution designs, implementation approaches, and technical specifications.
• Identify product gaps and provide recommendations and level-of-effort estimates to address them.
• Serve as a trusted advisor throughout customer evaluation, deployment, and expansion.
• Act as the primary conduit between the field and Product Management, conveying customer needs and market insights to influence product direction.
• Capture recurring customer needs, market trends, competitive insights, and product enhancement opportunities.
• Advocate for customer requirements while considering platform scalability and strategic product direction.
• Help Product and Engineering understand the operational realities and business drivers behind customer requests.
• Maintain a feedback loop so customer insights inform product evolution.
• Document misalignment between product messaging and actual capabilities and work cross-functionally to correct it.
• Enable Professional Services in pre-sales collaboration, early deal involvement, solution scoping, and handoffs from Sales.
• Build and document reusable solutioning assets, including playbooks, discovery frameworks, integration pattern libraries, and SOW templates.
• Support Pre-Sales Engineering on complex or high-stakes deals.
• Partner with Sales and Customer Success to provide technical guidance for opportunities.
• Support solution positioning and technical validation.
• Identify implementation risks, dependencies, and success factors early in the sales cycle.
• Provide effort estimates, implementation recommendations, and scope guidance to support realistic solution design and improve win rates.
• Position prescriptive, repeatable, and predictable Professional Services offerings.
• Own technical requirements documents, solution blueprints, and Statements of Work.
• Define project scope and timelines, assumptions, deliverables, success metrics, and implementation responsibilities.
• Collaborate with Professional Services leaders to ensure solutions are executable, scalable, and aligned with delivery practices.
• Align customer expectations with implementation outcomes.
• Partner with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders.
• Align stakeholders around solution direction, customer outcomes, and delivery expectations.
• Support new product introductions, platform enhancements, and acquisition integrations.
• Develop templates, frameworks, standards, and repeatable solution patterns for Pre-Sales Engineering and Professional Services.
• Help mature Convey’s solutioning capabilities across Sales and Professional Services.
• Mentor team members in solution architecture, customer engagement, and requirements gathering.
• Contribute to initiatives that improve customer onboarding, implementation quality, and time-to-value.

Benefits

• Fully covered medical, dental, and vision coverage for employees.
• Cost share for dependents.
• 401(k) plan with company match.
• Fully covered short-term and long-term disability coverage.
• Employee Assistance Program (EAP).
• Paid maternity leave.
• 12 weeks of paid parental leave for birthing parent.
• Paid paternity leave.
• Flexible, discretionary unlimited PTO, subject to manager approval and business needs.
• 12 paid holidays throughout the year, including winter recess from December 25 through January 1.
• Free on-site gym access for employees based in the Denver area.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed