SOLUTIONS ARCHITECT

REDCOM Laboratories, Inc. • Victor, NY

11d • Hybrid

About The Position

At REDCOM, our mission is to design the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers. After 45 years in business, we are still in growth mode. We’re looking for a technical solutions architect to join our team and support our business development and sales opportunities. In this position, you will be a product expert. REDCOM Solutions Architects are responsible to ensure understanding of our product, its capabilities, and our roadmap for implementation and applications. This position will allow you to use your skills and knowledge in the areas of emerging technology, military program knowledge, SIP, IP networking, network security, and much more. The ability in this position to merge these skills and knowledge with presentations and communication is another aspect of the role. Travel to customers, and potential customers, on-site presentations, and demonstrations of REDCOM products and usage are key components to the success of all Solutions Architects. The best candidate will have keen attention to detail and a willingness to learn, with a focus on timely and accurate communication and sound technical skills.

Requirements

• AAS or BS in a related technical discipline and 3-6 years of relevant experience OR similar level advanced knowledge through industry certification or military program of study and 7+ years of relevant experience.
• Working knowledge of IP networking.
• Working knowledge of the Session Initiation Protocol (SIP).
• Basic knowledge of the eXtensible Messaging and Presence Protocol (XMPP).
• Working knowledge of Wireshark.
• Basic knowledge of Session Border Controllers (SBC).
• Working knowledge of radio (RF) networks.
• Basic knowledge of virtualization/hypervisors.
• Working knowledge of Microsoft applications including (Word, Excel, Power Point, and Teams).
• Strong communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Acquire and maintain a comprehensive understanding of current REDCOM product set, including capabilities and solutions provided by existing products.
• Learn technologies relevant to REDCOM products and solutions (e.g. SIP, IP networking, network security, etc.) and earn industry certifications where appropriate.
• Stay current with the development roadmap to include new features/capabilities that are currently in development.
• Stay up to date on emerging technologies.
• Conduct interoperability testing of non-REDCOM products, technologies, and solutions.
• Design, install, configure, and maintain portable product/capability demonstration kits.
• Design, install, configure, and maintain product/capability network in the Center of Excellence.
• Provide remote, over the phone, or in-person technical support.
• Answer routine technical questions both remotely and on-site.
• Conduct research as necessary to answer non-routine questions both remotely and on-site.
• Troubleshoot, diagnose, and resolve technical issues both remotely and on-site.
• Prepare and deliver instructor lead technical training virtually, on-site, or at customer site (externally to include new and current customers; internally for new and current employees).
• Develop and maintain product and capability training curriculum.
• Act as the primary technical lead for Business Development (BD), Sales, and Program Management (PM) opportunities.
• Lead technical conversations to determine customer requirements.
• Design a solution to meet requirements utilizing our product set.
• Assist the BD Team with closing opportunities and growing REDCOM revenue.
• Assist the BD, Sales, and PM teams in finding and responding to opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees