Solutions Architect

Convey • Denver, CO

6d

About The Position

The Solutions Architect serves as the strategic connection between customers, Sales, Professional Services, Product Management, and Engineering. The role connects customer challenges and market opportunities to product evolution and successful delivery, while extending beyond traditional pre-sales activities. The Solutions Architect combines technical expertise, consultative problem-solving, business acumen, and a customer-first mindset to design practical solutions and influence the direction of the Convey platform. The role also strengthens the capabilities and processes that support Pre-Sales Engineering and Professional Services teams.

Working with prospective and existing customers, the Solutions Architect gathers and translates business requirements into scalable solutions; develops architecture and integration diagrams; creates Statements of Work with defined deliverables; guides implementation strategies and timelines; and ensures customer and field insights inform product priorities and roadmap decisions. The role partners across internal teams, advises customers through evaluation, deployment, and expansion, and develops reusable solutioning practices and assets.

Requirements

• At least 5 years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles.
• Experience designing and delivering enterprise SaaS solutions.
• Ability to translate business challenges into technical and operational solutions.
• Demonstrated experience developing technical requirements, solution designs, and Statements of Work.
• Experience working directly with executive stakeholders and enterprise customers.
• Excellent written, verbal, and presentation skills.
• Ability to influence and lead across multiple teams without direct authority.

Nice To Haves

• Experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms.
• Familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government.
• Experience working closely with Product Management and Engineering teams.
• Consulting or Professional Services background.
• Experience supporting mergers, acquisitions, or product portfolio integrations.
• Understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture.

Responsibilities

• Support customer discovery sessions to understand business objectives, operational challenges, technical requirements, and success criteria.
• Design scalable, deliverable, and commercially viable solutions using Convey's platform and services.
• Facilitate architecture workshops, solution reviews, and technical validation.
• Translate business requirements into solution designs, implementation approaches, and technical specifications.
• Identify product gaps and provide recommendations and estimates for the level of effort needed to address them.
• Serve as a trusted advisor throughout customer evaluation, deployment, and expansion.
• Act as the primary conduit between the field and Product Management, conveying customer needs and market insights to shape product direction.
• Capture recurring customer needs, market trends, competitive insights, and product enhancement opportunities.
• Advocate for customer requirements while balancing platform scalability and strategic product direction.
• Help Product and Engineering understand the operational realities and business drivers behind customer requests.
• Maintain a feedback loop so customer insights inform product evolution.
• Identify and document mismatches between internal product messaging and actual product capabilities, and work across functions to correct them.
• Enable Professional Services on pre-sales collaboration, early deal participation, solution scoping, and clean handoffs from Sales.
• Build and document reusable solutioning assets such as playbooks, discovery frameworks, integration pattern libraries, and SOW templates.
• Advise Pre-Sales Engineering on complex or high-stakes deals.
• Partner with Sales and Customer Success to provide technical guidance, support solution positioning and technical validation, and identify implementation risks, dependencies, and success factors early.
• Provide effort estimates, implementation recommendations, and scope guidance to support realistic solution design and improve win rates.
• Position prescriptive, repeatable, and predictable Professional Services offerings.
• Create technical requirements documents, solution blueprints, and Statements of Work.
• Define project scope and timelines, assumptions, deliverables, success metrics, and implementation responsibilities.
• Collaborate with Professional Services leaders to ensure solutions are executable, scalable, and aligned with delivery best practices.
• Align customer expectations with implementation outcomes.
• Partner with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders to align on solution direction, customer outcomes, and delivery expectations.
• Support new product introductions, platform enhancements, and acquisition integrations.
• Develop templates, frameworks, standards, and repeatable solution patterns for Pre-Sales Engineering and Professional Services.
• Help mature solutioning capabilities across Sales and Professional Services.
• Mentor team members on solution architecture, customer engagement, and requirements gathering.
• Contribute to initiatives that improve customer onboarding, implementation quality, and time-to-value.

Benefits

• Fully covered medical, dental, and vision coverage for employees.
• Cost share for dependents.
• 401(k) plan with company match.
• Fully covered short-term and long-term disability coverage.
• Employee Assistance Program (EAP).
• Paid maternity leave.
• 12 weeks of paid parental leave for the birthing parent.
• Paid paternity leave.
• Flexible PTO policy; discretionary time off is unlimited, subject to manager approval and business needs.
• 12 paid holidays throughout the year, including winter recess from December 25 through January 1.
• Free on-site gym access for employees based in the Denver area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed