Solutions Architect II

Everlaw • New York, NY

2d • Hybrid

About The Position

As a Solutions Architect on Everlaw's commercial team, you will partner closely with Account Executives and Customer Success Managers to drive new business and expansion across our law firm segment, with corporate legal coverage as a secondary focus. You will be the technical and product expert in the room, running discovery, leading demos and technical deep-dives, executing proofs of value (POVs), contributing to RFx responses, and translating real-world litigation and investigations workflows into compelling, Everlaw-native solutions. In this role: you'll own the day-to-day execution of your deals and continue to deepen your expertise across our platform, including our generative AI capabilities (Deep Dive, Storybuilder, Writing Assistant, Review Assistant), analytics, processing, and review. You'll work shoulder-to-shoulder with sales leaders, customer-facing teammates, and our product organization to help grow some of the most important segments of Everlaw's business.

Requirements

• At least 3 years of experience in ediscovery, with hands-on end user and/or administrative experience on at least one major platform (Everlaw, Relativity, DISCO, Reveal, Logikcull, or similar).
• Prior experience in a sales engineering, solutions architecture, technical consulting, or comparable client-facing technical role, or a clearly demonstrated track record of operating at that level from an adjacent seat (e.g., advanced CS, litigation support, ediscovery practice lead).
• Solid command of core ediscovery processes (EDRM, processing, review, productions, analytics) and developing fluency in standard law firm litigation workflows, with a working understanding of corporate legal workflows (legal holds, internal investigations, regulatory response, etc.) as a secondary coverage area.
• Excellent communicator: clear and structured in demos and presentations, able to engage technical buyers and end users productively, and increasingly able to tailor your message to a specific audience's pain points and value drivers.
• Organized and process-oriented, comfortable managing multiple concurrent opportunities, POVs, and RFx workstreams without dropping details or losing momentum on long-cycle deals.
• Takes ownership of work, escalates appropriately when needed, and looks for ways to improve how the team operates (templates, talk tracks, processes) rather than only executing assigned tasks.
• Enjoys collaborating across functions, working with AEs and CSMs day-to-day, but also building trusted relationships with security & trust, legal, marketing, and product partners.

Nice To Haves

• Willing to travel as needed to support sales efforts, client onsites, POVs, and AI Labs (typically up to ~25%, with some variability based on segment and deal mix).

Responsibilities

• Serve as the primary technical resource for AEs and CSMs across the commercial sales cycle.
• Lead discovery conversations with law firm and corporate prospects to understand their ediscovery, investigations, and review workflows, and translate those needs into a clear technical narrative for Everlaw.
• Prepare and deliver polished platform demos tailored to specific use cases and audiences, including AI feature demos and technical deep-dives for diverse audiences ranging from technical power users to executive stakeholders.
• Plan and execute standard commercial POVs. Define success criteria with input from the AE and SA leadership, manage day-to-day evaluation logistics, lead user trainings, troubleshoot issues, and keep multiple stakeholders aligned to a clear plan and timeline.
• Contribute to RFP, RFI, and security questionnaire responses in partnership with our Proposals Specialist and Security & Trust teams.
• Build and maintain working knowledge of Everlaw's roadmap, and contribute structured field feedback from prospect and customer interactions to help inform future product direction.
• Partner with sales, customer success, marketing, security & trust, legal, and product to support deal strategy, joint pursuits, and post-sale handoffs. Build trust with internal partners and informally support newer SAs and adjacent team members as you ramp.
• Stay current on commercial ediscovery trends, the competitive landscape (Relativity, DISCO, Reveal, Logikcull, etc.), and the rapidly evolving role of generative AI in legal workflows, and bring those insights into your client conversations.

Benefits

• The annual base salary for this position is $140,000, with a total On-Target Earnings (OTE) of $200,000.
• Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans.
• The final offered salary will be dependent upon many factors including the candidate’s experience and skills.
• The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Work in our midtown New York office
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed