Solutions Architect / FAE - AI PCs, Workstations & Servers

Acer • San Jose, CA

22d

About The Position

Acer is seeking an experienced Field Application Engineer (FAE) to provide technical presales expertise and customer-facing support for its commercial workstation, server, and AI computing business. The role serves as a technical liaison between Sales, enterprise customers, Product Management, and engineering teams. It involves understanding customer requirements, recommending workstation, server, and AI solutions, supporting RFP responses, delivering technical presentations, and providing product training. The ideal candidate has enterprise workstation and server hardware knowledge, strong communication and solution architecture skills, and the ability to turn complex hardware capabilities into practical solutions for customers’ business and technical needs.

Requirements

• Bachelor’s degree in Engineering, Computer Science, IT, or a related field, or equivalent experience.
• At least 4 years of experience in technical presales, field application engineering, solution architecture, or customer-facing systems engineering.
• Strong knowledge of enterprise workstation and server hardware, including processors, GPUs, memory, storage, networking, and system configurations.
• Ability to translate customer technical requirements, workloads, and business needs into appropriate workstation, server, and AI computing recommendations and configurations.
• Experience developing technical proposals, responding to RFPs/RFIs, and delivering customer presentations, demonstrations, and training.
• Understanding of hardware compatibility, system performance, Windows/Linux environments, and enterprise deployments.
• Experience collaborating with global engineering, product management, and cross-functional teams.
• Strong technical problem-solving, communication, and presentation skills.

Nice To Haves

• Familiarity with GPU/NPU technologies, AI workstations, accelerated computing, and enterprise server infrastructure.

Responsibilities

• Partner with Sales throughout the enterprise sales cycle, from customer discovery through solution evaluation and selection.
• Assess customer and partner infrastructure requirements and recommend workstation and server solutions.
• Lead technical presentations, product demonstrations, customer workshops, and solution evaluations.
• Advise customers on workstation and server hardware, including processors, GPUs, memory, storage, and networking.
• Develop technical proposals and lead RFP/RFI responses, including hardware specifications, configurations, and compliance requirements.
• Support proof-of-concept evaluations, product benchmarking, and technical validation for enterprise and AI computing solutions.
• Provide technical guidance on GPU-accelerated computing, AI inference, engineering applications, and high-performance workloads.
• Collaborate with Product Management and global engineering teams on customer requirements, hardware compatibility, customization, and technical challenges.
• Support new product launches through technical demonstrations, customer presentations, product education, and sales enablement.
• Work with Sales and Business Management to identify opportunities, communicate competitive advantages, and strengthen Acer’s enterprise computing business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level