Solutions Architect - Defense & Intelligence Unit (TSSCI)

Fortra • Washington, DC

1d • Onsite

About The Position

Fortra is seeking an experienced Cleared Solutions Architect / Technical Consultant to support mission-critical customers operating in classified defense and intelligence environments. This role is a foundational hire within Fortra’s Defense & Intelligence Unit (DIU) and is designed to enable deeper technical engagement, operational visibility, and trusted partnership with customers where classified access is mandatory. This role combines elements of Solutions Architecture, Technical Account Management (TAM), and Professional Services, tailored specifically for classified environments where Fortra’s existing commercial support and sales models do not meet the unique needs of this community. The individual will act as a trusted technical interface between Fortra and classified customers, providing hands-on expertise, architectural insight, and real-time troubleshooting that cannot be delivered remotely. The role directly supports DIU’s mandate to professionalize, scale, and systematize Fortra’s presence in classified markets.

Requirements

• Active Top Secret / Sensitive Compartmented Information (TS/SCI) clearance
• Full‑scope polygraph strongly preferred
• 8+ years of experience in one or more of the following: Solutions Architecture, Technical Consulting / Professional Services, Technical Account Management, Systems Engineering in classified environments
• Strong technical background in: Enterprise software deployments, Security‑sensitive architectures, Troubleshooting complex, distributed systems
• Experience supporting customers or programs in classified defense or intelligence environments.
• Ability to communicate clearly and effectively with both technical and non‑technical stakeholders.
• Willingness to work on‑site in classified facilities and adhere to strict operational security requirements.

Nice To Haves

• Prior experience supporting data security, data classification, or information protection technologies.
• Familiarity with DoD / IC operational environments, procurement realities, and compliance constraints.
• Experience working directly with cleared government customers without intermediary partners.
• Ability to operate autonomously in high‑pressure, mission‑critical situations.

Responsibilities

• Serve as the primary Fortra technical resource for assigned classified customer environments.
• Engage on‑site with customer technical teams to diagnose, troubleshoot, and resolve complex issues related to Fortra solutions.
• Gain deep understanding of customer architectures, configurations, mission requirements, and operational constraints that cannot be accessed by uncleared personnel.
• Provide expert guidance on deployment, configuration, customization, and optimization of Fortra technologies in highly regulated environments.
• Analyze logs, system behavior, and performance data shared directly by customers in classified settings.
• Translate operational realities back to Fortra product, engineering, and support teams to improve product quality and roadmap alignment.
• Act as a trusted technical advisor to customers, enabling higher‑confidence adoption and expansion of Fortra solutions.
• Support pre‑sales and post‑sales technical conversations that cannot be conducted by personnel without appropriate clearances.
• Reduce reliance on third‑party partners for cleared technical access, increasing Fortra’s intimacy and credibility with defense and intelligence customers.
• Serve as a foundational contributor to DIU’s cleared technical operating model.
• Help establish repeatable patterns for classified customer engagement, including documentation, best practices, and escalation workflows.
• Support expansion into additional classified accounts by enabling proof‑of‑concepts, pilots, and technical validation activities.

Benefits

• Competitive benefits and salaries
• Personal and professional development opportunities
• Flexibility
• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed