Solutions Architect - Commercial (Professional Services)

Chainguard

2d • Remote

About The Position

As a Solutions Architect on our Professional Services team, you'll work directly with our Commercial customers to lead implementations and empower them to build secure software with Chainguard. You'll be the closest technical point of contact our customers have - the face of Chainguard to our end users - and a living embodiment of one of our core values: we are customer obsessed. Beyond customer work, you'll have a direct line to our Product and Engineering teams, giving you a real opportunity to shape and influence the solutions our customers rely on.

Requirements

• 4+ years of experience developing high-performance, multi-tier applications with strong hands-on experience in Kubernetes and containers
• 2+ years in a pre or post-sales customer-facing role
• Ability to translate complex technical concepts for a range of audiences - from engineers to executives
• A continuous learner with a strong drive for excellence and a passion for solving complex problems
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
• Strong working knowledge of software development processes, practices, and engineering design concepts
• Proven ability to work cross-functionally with engineering teams and business partners
• Excellent written and verbal communication skills
• Ability to travel up to 15% of the time

Responsibilities

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization
• Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer goals, pain points, and proposed solutions - driving account strategies, value realization, and retention
• Act as "customer zero" - testing, documenting, and ensuring a smooth onboarding experience while maintaining the highest quality standards for Chainguard images
• Collaborate with Product and Engineering to surface customer requirements and help prioritize the right solutions
• Maintain account-level architecture documentation and share best practices and lessons learned across the org
• Be a true team player - collaborate, teach, and keep learning alongside the Chainguard team

Benefits

• Monthly stipend for coworking spaces, phone and internet costs
• Stock options upon hire and promotion
• 10 years to exercise stock options
• 100% of your health, vision and dental insurance premiums covered for you and your dependents
• Flexible Time Off
• 18 weeks paid parental leave for birthing parents
• 12 weeks paid parental leave for non-birthing parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level