Solutions Analyst IV

TD • Mount Laurel, NJ

1d • Onsite

About The Position

The Commercial Services Solutions Analyst IV ensures TD Bank has loan products and processes that are customer-oriented, scalable and cost effective to meet the market demands of our Commercial and Small Business Banking customer segments, Faster, Better, and Cheaper. The Solutions Analyst IV will work within an Agile pod alongside configuration, testing, product, and other technology resources. The role will help design and deliver Encompass solutions, including plugins, workflow rules, Encompass Web input forms, and task-based processing. Strong communication is the most important skill for this position. We are looking for someone who listens well, collaborates effectively, and approaches solutions with empathy for both the end users and the business processes we are working to improve.

Requirements

• Bachelor's degree or equivalent experience
• 10+ Years of related experience
• Expert knowledge of business line, business model, operations
• Proven communication skills
• Proven problem-solving skills along with good decision making skills
• Demonstrated follow up skills and the ability to manage competing priorities according to business need
• Proven ability to handle large projects, including task and responsibility delegation
• Progressively responsible experience in large scale corporate systems analysis
• Proven ability to successfully plan, develop, lead and execute projects
• Demonstrated ability to take a lead role in developing staff and department capabilities
• Ability to independently translate user requirements into technical specifications
• Expert process improvement skills
• Expert technical knowledge and the ability to apply it to various system issues and training situations
• Ability to coach and train less experienced staff and facilitate knowledge transfer
• Proven ability to troubleshoot research and correct the majority of system malfunctions
• Proven time management skills and the ability to prioritize competing tasks

Nice To Haves

• Strong communication skills preferred
• Encompass configuration experience preferred
• Business analysis experience preferred
• Underwriting experience preferred
• Deep data reporting experience preferred
• Software engineering experience preferred
• Website design experience preferred

Responsibilities

• Manages and administers systems business functions to ensure continuous and uninterrupted system availability
• Coordinates with internal and external resources needed to successfully complete projects and deliver solutions that address business needs
• Works with Business Line, Risk, and Operational partners to execute, facilitate or oversee business line activities required for Solutions including planning, business requirements, and vendor relationship management
• Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners
• Maintains and administers systems business functions to ensure continuous and uninterrupted system availability
• May supervise/manage staff as assigned
• Participates in enterprise solution design, development, and documents standards that apply for business applications
• Creates design for Solutions requirements
• Maps business and functional requirements to business process, workflow and organization
• Develops implementation plans for specific components of the Solutions strategy
• Manages large projects, including task and responsibility delegation; in support of Solutions initiatives
• Coaches and trains less experienced staff

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree