Solution Validation Representative

City of Toronto • Union, NJ

6d • Onsite

About The Position

The Chief Financial Officer's Office, Strategic Enterprise Integration & Mod Work section is seeking a Solution Validation Representative for a full-time, temporary position until December 2027. This role is based at Metro Hall, 55 John Street, Toronto, working 35 hours per week, Monday to Friday. The position is non-unionized. The Solution Validation Representative will be responsible for implementing detailed plans, recommending policies and procedures, conducting research, administering budgets, and executing various testing and validation activities for human resource and payroll systems. This includes user acceptance testing, integration and regression testing, defect tracking, and ensuring compliance with organizational standards, legislative requirements, and collective agreements. The role requires handling highly confidential information and collaborating with various stakeholders to support the successful delivery of enterprise technology solutions.

Requirements

• Experience supporting, testing, validating, and implementing Human Resources Information Systems (HRIS), Payroll, Workforce Management, Time and Attendance, or related enterprise business systems.
• Demonstrated experience with SAP, SAP SuccessFactors, workforce management, payroll, and/or human capital management systems.
• Proven experience conducting system testing, including User Acceptance Testing (UAT), integration testing, regression testing, pay comparison testing, defect tracking, and validation activities.
• Strong understanding of payroll processes, workforce management practices, scheduling, time and attendance, organizational structures, and position management.
• Knowledge of applicable legislation and regulatory requirements, including Employment Standards Act, Income Tax Act, privacy legislation, pension administration requirements, and collective agreement provisions.
• Demonstrated analytical and problem-solving skills with the ability to investigate system and data issues, identify root causes, and recommend solutions.
• Experience interpreting business requirements and validating system functionality against business rules, operational needs, and legislative requirements.
• Strong attention to detail with the ability to accurately analyze, validate, and maintain highly confidential employee, payroll, compensation, and organizational data.
• Excellent organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and provide regular progress updates.
• Strong written and verbal communication skills with the ability to collaborate effectively with business analysts, technical teams, vendors, project stakeholders, HR professionals, and operational leaders.
• Demonstrated ability to exercise discretion, maintain confidentiality, and handle sensitive workforce, labour relations, compensation, and organizational information.
• Post-secondary education in Human Resources, Business Administration, Information Technology, Payroll Administration, or a related discipline, or an equivalent combination of education and experience.

Nice To Haves

• Experience working in a unionized environment and interpreting collective agreements would be considered an asset.
• Professional payroll, HRIS, project management, business analysis, or testing certifications would be considered an asset.

Responsibilities

• Implements detailed plans and recommends policies/procedures regarding program specific requirements to support business objectives, operational requirements, legislative compliance and continuous improvement initiatives.
• Conducts research into assigned area including workforce data ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Executes test cases and scripts, user acceptance testing, validation strategies, and quality assurance activities to assess human resource and payroll system functionality, business process integrity, and operational readiness.
• Executes integration and regression activities, identifying risks relating to system readiness and business objectives.
• Documents, logs and tracks defects, inconsistencies, system issues and data anomalies and completes follow up activities.
• Conducts retesting activities, validates corrective actions and system enhancements, evaluates results, confirms issue resolution with management.
• Validates time and attendance information, scheduling data, payroll inputs and outputs and system generated reports and other confidential workforce management data to ensure compliance with organizational standards and operational accuracy.
• Assists with scheduling workflows, time entry and approval processes and payroll processing flows.
• Validates system functionality against business rules, legislative obligations, organizational policies, and collective agreement provisions and documents issues.
• Escalates concerns as they arise.
• Supports investigation of system, process or data issues and the determination of root causes.
• Supports discussions with business analysts, service representatives, technical teams, vendors, project partners, and operational leaders to support the successful delivery of enterprise technology solutions.
• Escalates complex issues.
• Provides regular updates on assigned tasks, milestones and work progress ensuring partners are informed of key developments, timelines, issues and resolutions.
• Maintains testing documentation including test execution results, defect records, validation findings, issue logs and supporting evidence.
• Validates highly confidential information relating to payroll administration, disability management, workforce planning, labour relations matters, compensation programs, organizational restructuring initiatives and collective agreement provisions prior to communication or implementation.
• Exercises discretion and maintains strict confidentiality when accessing sensitive workplace matters and supporting organizational initiatives, including restructuring, workforce planning, position management and other employment-related changes before finalization.
• Researches information on provisions of the Employment Standards Act, Income Tax Act, OMERS requirements, privacy legislation and collective agreements.
• Gathers position and organization structure information regarding system impacts associated with collective agreement implementation, organizational restructuring initiatives and workforce adjustments.
• Handles confidential testing data in SAP and SuccessFactors that include employee records, compensation and organizational structures.
• Liaises with both People & Equity staff and client divisions when validating organizational structure, position data and labour relations initiatives.

Benefits

• Employment equity
• Accommodation for persons with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree