Solution Success Manager - Diagnostic Radiology

Aidoc

13d • Remote

About The Position

Aidoc is seeking a clinically-grounded, tech-savvy Solution Success Manager to support their Radiology AI and Workflow Solutions. This individual will have a background in CT technology (ARRT)(CT) and act as a trusted advisor for customers, guiding them through successful onboarding, clinical integration, and optimization of their AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and success. As a tech-savvy individual with deep healthcare domain expertise, the Solution Success Manager - Diagnostic Radiology serves as a product authority and strategic advisor for both prospective and existing customers. This pivotal role bridges the gap between innovative AI healthcare solutions and the specific needs of healthcare teams, ensuring seamless integration into clinical workflows and the delivery of measurable value. In this role, you will function as a trusted advisor, guiding clients through the pre-sales and onboarding phases. This includes delivering tailored product demonstrations, facilitating clinical onboarding and integration, and optimizing the utilization of AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and ensure their success. This position demands a strong combination of clinical expertise, technical acumen, and exceptional communication skills to effectively influence decision-making and cultivate robust relationships within diverse healthcare environments.

Requirements

• Deep radiology experience, including a background and certification in CT technology (ARRT)(CT) (e.g., Radiology Manager, CT Technologist, PACS Administrator).
• Prior experience with AI technologies within the healthcare industry.
• Essential understanding of the complexities within imaging environments.
• Demonstrated desire to collaborate cross-functionally with Sales, Product, Marketing, and Customer Success teams.
• Experience supporting pre-sales engagements and live product demonstrations.
• Deep knowledge of Radiology (including subspecialities) workflow, patient journeys, clinical workflows, and healthcare protocols, developed through hands-on experience within an acute healthcare setting, including imaging experience within a large acute comprehensive center.
• Strong ability to collaborate with healthcare professionals, understanding their distinct challenges and objectives to enhance patient care and outcomes.
• Proficient with imaging IT systems, including RIS/PACS, and informatics platforms.
• Good understanding of AI technology and its applications in healthcare.
• Ability to map complex clinical requirements into product workflows and provide insightful recommendations.
• Exceptional ability to deliver compelling product demonstrations and tailored presentations.
• Clear and empathetic communication to connect with diverse audiences, from clinicians to administrators.
• Proficient in translating customer needs into actionable solutions.
• Capable of guiding both pre-sales solutioning and post-sales implementation to meet specific goals.
• Skilled at designing and delivering engaging product training for internal teams and external clients.
• Adaptability to cater training to various skill levels and stakeholder needs.
• Strong interpersonal skills to foster trust and credibility with clients.
• Ability to manage change effectively, ensuring buy-in across teams during the onboarding and adoption phases.
• Organized and detail-oriented with the ability to manage multiple projects and timelines.
• Ensures alignment between pre-sales promises and post-sales deliverables.
• Adept at gathering and synthesizing client feedback to inform product development and enhance customer success.

Responsibilities

• Deliver compelling product demonstrations of AI healthcare solutions to diverse audiences, including clinicians, researchers, and healthcare administrators
• Master and articulate the nuances of specific Care pathways, including clinical workflows, patient journeys, and treatment protocols, tying them to our solutions
• Build and maintain a deep understanding of key healthcare personas (e.g., providers, specialists, radiology IT, Technologists, nurses, care coordinators, patients) and their unique challenges
• Map complex clinical requirements into demonstrable workflows in our product suite
• Collaborate with Regional Account Directors (RAD) on the best way to create and deliver tailored sales presentations that resonate with different healthcare stakeholders
• Preliminary solutioning of the Aidoc products during pre-sales motions, demonstrating how they may augment or enhance customer clinical team workflows
• Oversee the clinical onboarding process, including assessing current workflows, identifying key objectives, optimizing workflows for users, and supporting initiatives that ensure successful adoption post-sale.
• Provide expert-level product training to internal teams and clients
• Partner with the Customer Success Manager to ensure solutions deployed meet the expected deliverables as scoped in the pre-sales engagement.
• Gather and synthesize feedback from healthcare professionals during the pre-sales and onboarding phases to inform product development
• Serve as a subject matter expert in relevant medical domains during client engagements
• Guide implementation processes that align with clinical workflows and regulatory requirements
• Serve as a liaison between product development, radiology platform vendors, and commercial teams during the late beta and early scaling phases of new solutions, ensuring that clinical needs and workflow optimization details are fully incorporated into the solution launch process.
• Attend various vendor conferences and Aidoc events as needed.

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED