Solution Specialist

Vista Group • Los Angeles, CA

15h • $75,000 - $78,000 • Hybrid

About The Position

Part of a talented team of Solution Specialist's, your principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings.

Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,
Effectively train Vista clients both remotely and in person
Consult with clients on best practices, helping them realize the full potential of the Vista software
Take ownership of project tasks, delivering through to completion • Build strong relationships with clients and team members
Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program
While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
Travel domestically and internationally

Requirements

• Experience in software application support, deployment, and consultancy.
• Strong knowledge of SQL Server.
• Advanced user of Windows systems, including IIS, DNS, DHCP, Networking.
• Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution.
• Excellent problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills with meticulous attention to detail.
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately.
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships.
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access).
• Current valid passport or ability to obtain one promptly if required.

Nice To Haves

• Degree in Information Technology, Computer Science or equivalent.
• .NET knowledge.
• Experience in project management and governance.
• Strong knowledge of cinema operations.
• Experience with AI toolsets (Copilot & Avo).

Responsibilities

• Execute on on-premises implementations, projects, consultation, and other dedicated client professional services agreements.
• Manage client-facing aspects of platform projects.
• Ensure the delivery of great outcomes for clients.
• Generate exceptional client experiences while migrating clients to platform offerings.
• Develop and maintain an extensive understanding of the cinema industry’s business operations.
• Configure and support Vista software for clients.
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software.
• Test configuration to satisfy client requirements.
• Install and configure Vista on-premise and platform software for smaller consultation projects and full-scale, long-term deployments, remotely and onsite.
• Train Vista clients both remotely and in person.
• Consult with clients on best practices and help them realize the full potential of Vista software.
• Take ownership of project tasks and deliver them to completion.
• Build strong relationships with clients and team members.
• Perform cross-regional and cross-departmental tasks and initiatives.
• Assist with work items that cannot be performed during standard business hours, such as system upgrades or maintenance.
• Travel domestically and internationally.

Benefits

• Medical, Dental and Vision
• 401(k) with company match
• Cool movie perks
• Great office culture with organized social outings and activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree