Solution Specialist

Kaseya Careers • Miami, FL

4d

About The Position

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. What You'll Do As a Solutions Specialist at Kaseya, you will serve as a subject matter expert in IT security, working closely with the sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio. Your technical prowess and deep understanding of IT security concepts will enable you to conduct product demonstrations, lead technical discussions, and ensure successful solution deployments. Your customer-centric approach and ability to build strong relationships will be essential in providing an exceptional experience for our valued clients.

Requirements

• Experience selling services and/or demoing technical solutions.
• General technical understanding of networks, systems, and applications.
• Personable, with convincing phone etiquette, high energy, and enthusiasm.
• Record of accomplishment of meeting/exceeding sales targets in a telephone environment.
• A demonstrable ability to manage a sales process, including negotiating sales opportunities to closure, through a deep understanding of a prospective customer buying process.

Nice To Haves

• General knowledge of industry compliance standards including GDPR, PCI, FINRA, and NIST is a plus.
• Bachelor's degree preferred.

Responsibilities

• Serve as a subject matter expert in IT security, working closely with the sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio.
• Conduct product demonstrations, lead technical discussions, and ensure successful solution deployments.
• Provide an exceptional experience for our valued clients through a customer-centric approach and strong relationship building.
• Diligently follow up on all account management generated leads as assigned.
• Constant learning to build and maintain product and industry knowledge.
• Be adept at providing high-level product demonstrations and handle client inquiries.
• Conduct business-oriented discussions with prospects about how the software will benefit their organization.
• Provide accurate forecasting/pipeline information to management on a weekly basis.
• Be a team player who is a self-starter and can perform under pressure and with minimum supervision.

Benefits

• Equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree