Solution Sales Architect

BlueStar US • Chicago, IL

7h

About The Position

BlueStar is a leading global solutions-based distributor of point-of-sale, bar-coding, data collection, RFID, and wireless mobility products. It works exclusively with Value Added Reseller Partners, providing complete solutions at competitive prices, technical support, and authorized service for a growing number of manufacturers.

The Solution Sales Architect performs clerical and administrative activities in support of the Sales Manager and helps ensure a smooth flow of information and follow-up for existing and prospective customers. This is an entry-level position with opportunity for advancement.

Requirements

• Excellent telephone skills and computer knowledge, including proficiency in database management and word processing.
• Demonstrated proficiency composing written communications.
• High energy level and comfort performing multifaceted projects alongside day-to-day activities.
• Resourceful, well organized, highly dependable, efficient, and detail oriented.
• High school graduate.

Nice To Haves

• Three to five years of previous job experience, with customer service or sales support experience preferred.
• Two- or four-year college graduate preferred.
• Oracle experience preferred but not required.

Responsibilities

• Assist in managing customer issues.
• Enter and process orders through EDI, online, and/or email.
• Check item availability and confirm stock.
• Manage the backorder/open order report.
• Troubleshoot order issues.
• Take inbound customer calls.
• Manage the RMA process for customers.
• Coordinate in-house promotions.
• Self-study product materials and attend in-house training to become familiar with product offerings.
• Perform other responsibilities as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED