Solution Engineer - Splunk (Remote)

Cisco • Dallas, TX

10d • Remote

About The Position

The Solutions Engineer is the technical member of the Customer Account Team. They are the trusted advisor to both customers and the Sales Representative as the Splunk team collaborates to find the right solution for the business scenarios that are most important to the customer. Solutions Engineers tinker with the tech and translate it for a business ear. The ultimate goal of course, is the success of the customer.

Requirements

• Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience.

Nice To Haves

• Strong knowledge of Cisco’s portfolio, including specialized/architecture perspective.

Responsibilities

• Technical sales professional, owning the Cisco brand with customers and partners.
• Provides technical solutions to address customer and partner business needs.
• Collaborates with the account team and connected sales teams on the customer plan, jointly ensuring customer success.
• Serves as an expert, or trusted technical advisor by the account team and customer/partner.
• Increases penetration via cross/up-selling and displaces competition.
• Owns technical relationship with customer(s)/partner(s).
• Leads engagements with IT & decision makers at customer/partner and LOB interaction.
• Knowledgeable of customer environment and market, including competitor plays.
• Primary technical sales influencer.
• Translates customer/partner business need into technical requirements.
• Takes the lead on moving deals across technical sales process.
• Designs and presents relevant solution based on technical and business requirements identified by the customer or partner.
• Manages virtual support team of sales resources.
• Leverages relevant tools and resources to support a deal.
• Increase revenue: Closed opportunities converted to closed deals.
• Displace a competitor/increased market share.
• Increase net new customers on a quarterly basis.
• Contributes to account planning activities to identify opportunity for upselling and sharing technical insights to refine account strategy.
• Maintains up-to-date expertise in Cisco's portfolio, specializing in one or few domains.
• Builds strong relationships with technical and business decision-makers.
• Listens for and identifies customer pain points and uses insights to tailor solutions.
• Develops strategic plans for customers and leads solutions design.
• Participates in demand generation and enablement campaigns by analyzing data, developing content and providing status updates.
• Translates customer business requirements into technical solutions beyond primary expertise, bringing the power of the entire Cisco portfolio to customer and partner opportunities.
• Uses demonstrations to help customers visualize real-world outcomes of Cisco solutions.
• Proactively analyzes and scans the competitive landscape as a core strategy to position Cisco’s value and win business.
• Fosters cross-functional collaboration with internal teams and external partners to align strategy and strengthen customer relationships.
• Contributes to SE teams and leads educational efforts to familiarize stakeholder with Cisco solutions and value.
• Leads self in a complex and dynamic sales environment, identifying shifts and re-prioritizes accordingly.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
• flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (Exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior