Integration Engineer

Oriient•Bentonville, AR

11h

About The Position

Oriient is seeking a hands-on developer who enjoys working directly with customers to serve as an Integration Engineer. The position is the technical owner of Oriient integrations with US customers, with a focus on a major customer. The engineer works with customer developers and managers to explain Oriient's indoor location SDK and help build indoor navigation experiences. The role supports US customers' development processes, develops a deep understanding of their needs and use cases, and acts as a bridge between customers and Oriient teams. It is a technical role rather than a pre-sales role. Approximately half of the time is spent working directly with customers and the remainder with R&D teams.

Requirements

Hands-on development experience; mobile development experience in iOS and/or Android is preferred.
Comfort reading logs and stack traces and identifying root causes.
Ability to interpret data and make data-driven decisions to improve the product.
Ability to explain technical topics clearly to engineers and non-technical stakeholders and support customers through complex integrations.
Experience writing detailed integration guides and documentation.
Fluent spoken and written English.
Collaborative team approach, initiative, and ability to build strong, productive relationships.

Nice To Haves

Customer-facing experience.
Bachelor's degree in Computer Science, Engineering, or a related field.
Experience with mobile SDK or API products.
Familiarity with BLE, Wi-Fi, or sensor-based technologies.
Familiarity with BI and analytics tools.
Experience working with enterprise customers.

Responsibilities

Explain how the Oriient mobile SDK for iOS and Android works, including architecture, lifecycle, permissions, and sensors for developers, and the technology's value at a high level for managers and executives.
Serve as the primary technical contact for US customers.
Analyze SDK and app logs to identify root causes of integration and positioning issues and distinguish customer app bugs from SDK issues.
Review customer code and advise on app architecture and flows to help customers make effective use of Oriient technologies.
Write working example code and sample apps for customer developers.
Create integration guides and documentation based on real customer scenarios.
Work with R&D teams, mainly mobile, to report bugs with clear reproduction details, relay customer feedback and requests, and integrate new capabilities and fixes into customer integrations.
Coordinate with engineering, marketing, sales, and customer success teams to support alignment and successful product launches.
Train and support internal teams and customers to drive product adoption.
Join customer meetings, be available onsite approximately [X] days per month, and stay familiar with customer roadmaps and plans.
Build a deep understanding of customer needs, opportunities, and pain points.